Guest experience manager Work, Jobs in Marlow, Bkm (with Salaries)

Guest Services Manager
Olde Bell —Maidenhead
- £28,665 a year
- Full-time
- English
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
Olde Bell —Maidenhead
- Up to £35,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Hotel Receptionist
Danesfield House Hotel and Spa —Marlow
- £26,436.80 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Annual leave
Quick apply
6d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
8d
Assistant Spa Manager
WAVE Spa & Wellness Centre —Beaconsfield
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Assistant Meetings & Events Manager / £13.58 ph + Gym Membership
Village Hotels - Farnborough - M&E —Farnborough
- £13.58 an hour
- Full-time
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Estate Agent
The Property Experts —Maidenhead
- £8,400 a month
- Remote
- Sales
- Administrative experience
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
7d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Events Manager - Soho Farmhouse
Soho House & Co. —Oxford
- Weekend availability
- IT
- Employee discount
Quick apply
Receptionist
Softcat —Marlow
- Part-time
- Customer service
- Microsoft Office
- Front desk
- Flexible schedule
9d
Assistant Manager - Live in available in Marlow
Polecat —Great Missenden
- Up to £32,002 a year
- Part-time
- Employee discount
Quick apply
13d
Assistant Night Manager
Troo Hospitality —Marlow
- £30,000 a year
- Night shift
- Bar
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Reception Supervisor/Duty Manager
The Roseate Reading —Reading
- Full-time
- Sales
- English
- Hotel
Quick apply
The Braywood - Waiting Staff
The Braywood —Maidenhead
- Up to £33 an hour
- Full-time
- Serving
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
F&B Manager
Crowne Plaza Gerrards Cross —Beaconsfield
- Full-time
- Hospitality
- Hotel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Club Membership Manager
Cliveden House —Maidenhead
- £6,400 a year
- Full-time
- Hotel
- School
- Annual leave
- Employee assistance programme
Quick apply
Meeting & Events Groups Sales Manager
Millennium Hotel and Resorts UK —Slough
- Full-time
- Hotel
- Driving
- Organisational skills
- Annual leave
- Employee discount
Quick apply
3h
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Restaurant Supervisor
The Ivy Marlow Garden —Marlow
- Full-time
- Hospitality
- Restaurant
- Employee discount
Quick apply
5d

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Guest Services Manager

Olde Bell -
Maidenhead

Quick apply

Job details

Full-time
£28,665 a year

Benefits

Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

English
Leadership
Communication skills

Full job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Rich in history and charm, The Olde Bell in Hurley, Berkshire, dates back to 1135, making it one of the oldest inns in the world. This beautifully restored property combines heritage with modern comforts, featuring 48 cosy, individually styled rooms across five buildings. With a rustic yet elegant dining room, a characterful bar, and lush gardens, The Olde Bell offers a unique setting surrounded by the English countryside. Perfectly positioned near the River Thames and within easy reach of Maidenhead and Marlow, The Olde Bell is a truly distinctive property with a story to tell.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICES MANAGER AT OUR HOTEL

What you'll be doing...

Lead the F&B team with a positive vibe, helping create a welcoming and seamless service experience.
Oversee daily shift activities, from setting up tables to making sure orders flow smoothly and guests are happy.
Support and guide the team, helping with training and encouraging everyone to deliver their best.
Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.
Coordinate with the kitchen and bar to keep things moving like clockwork, from orders to plating.
Monitor stock levels and assist with inventory, ensuring we’re set up for success every shift.
Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety.
Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
Address guest needs promptly and professionally, building lasting impressions and guest loyalty
Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members

WHAT WE NEED FROM YOU
- A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
- Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
- Quick thinking and problem-solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player through and through, ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast-paced, lively setting.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

INDHOTEL

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Refine Your Search

guest experience manager jobs in marlow, bkm

Guest Services Manager

Operations Manager

Hotel Receptionist

Hospitality Academy Learning and Development Manager

Assistant Spa Manager

Assistant Meetings & Events Manager / £13.58 ph + Gym Membership

Estate Agent

People Operations Manager - Events

Head Of Customer Experience

Events Manager - Soho Farmhouse

Receptionist

Assistant Manager - Live in available in Marlow

Assistant Night Manager

Reception Supervisor/Duty Manager

The Braywood - Waiting Staff

F&B Manager

Club Membership Manager

Meeting & Events Groups Sales Manager

Customer Service Manager - Hospitality Airport Lounge

Restaurant Supervisor

I want to receive the latest job alerts for guest experience manager in marlow, bkm

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