Service resolution manager Work, Jobs in Marlow, Bkm (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
7d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Senior Application Support Consultant
Symology Ltd —Dunstable
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Free parking
- Profit sharing
Quick apply
6d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
Assistant Finance Manager
BCA —Camberley
- £45,000 - £53,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Service Coordination Manager
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- Microsoft Excel
- Management
- Salesforce
- Free parking
- Work from home
SOC Analyst
CGI —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Location Manager
Anchor —Bourne End
- £29,870 a year
- Organisational skills
- Employee discount
4d
Regional Facilities Coordinator
Glenholme Healthcare Ltd —Eton
- £36,000 - £38,000 a year
- Full-time
- Maintenance
- Administrative experience
- Plumbing
- Employee assistance programme
Quick apply
Property Manager
Pinnacle Group —Oxford
- £33,000 - £34,000 a year
- Driving
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
12d
Finance Officer
Make-A-Wish UK —Reading
- £17,097.41 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
6d
Assitant Manager
Aurelia —Aylesbury
- £27,000 - £30,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Store discount
- Employee discount
Quick apply
MCA DoLs Assessor
NHS Thames Valley Integrated Care Board —Oxford
- £49,387 - £56,515 a year
- Full-time
5d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
13d
Customer Service Manager
Berkeley Group —Maidenhead
- Full-time
- Sales
- Customer service
- IT
- Annual leave
Quick apply
6d
MCR Supervisor
Warner Bros. Discovery —London
- Weekend availability
- Supervising experience
- Computer networking
- IT
Regional Service Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Supervising experience
- Quality control
- Leadership
- Annual leave
Quick apply
6d
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
7 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

service resolution manager jobs in marlow, bkm

Customer Service Manager

Customer Services Executive

Service Resolution Manager

Senior Application Support Consultant

Zara Reading Customer Experience Deputy Manager

Assistant Finance Manager

Service Coordination Manager

SOC Analyst

Arrears & Collections Associate

Location Manager

Regional Facilities Coordinator

Property Manager

Finance Officer

Assitant Manager

MCA DoLs Assessor

Head of Projects - Reading, UK

Customer Service Manager

MCR Supervisor

Regional Service Manager

CX Team Leader (Fixed-Term-Contract)

I want to receive the latest job alerts for service resolution manager in marlow, bkm

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