Customer solutions specialist Work, Jobs in Martock, Som (with Salaries)

Customer Solutions Specialist
DeterTech —Yeovil
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
6d
Document Control/Scanning Team Lead
Xerox —Yeovil
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Service Administrator
Harmony Fire —Yeovil
- Full-time
- Organisational skills
- Communication skills
Quick apply
Customer Service Advisor (Specialist)
Somerset Council —Taunton
- £25,989 - £28,142 a year
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
Team Leader - Family Intervention Service
Somerset Council —Yeovil
- £41,771 - £46,142 a year
- Weekend availability
- English
- Team management
- Mentoring
- Annual leave
13d
Production Manager
HS Infra Ltd —Yeovil
- £43,500 - £50,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
8d
Marketing Coordinator
ICL Group —Henstridge
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Free parking
- Work from home
Quick apply
Patient Transport Liaison Officer (Yeovil Hospital)
EMED Group —Shepton Mallet
- £13.75 an hour
- Full-time
- Hospital
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales & Customer Service Administrator
Charles Endirect Limited —Wincanton
- £13.45 - £14.03 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Senior Employee Relations Advisor
Leonardo UK Ltd —Yeovil
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
Store Based BDM
Mole Valley Farmers —Yeovil
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Store discount
Team Leader Family Intervention Service
Somerset Council —Bridgwater
- £41,771 - £46,142 a year
- Weekend availability
- Management
- English
- Mentoring
- Annual leave
13d
Trainee Accountant Opportunities 2026
Albert Goodman LLP —Taunton
- Employee assistance programme
Warehouse Supervisor/Manager
Fit Out Gym Solutions —Honiton
- From £14 an hour
- Part-time
- Forklift
- Organisational skills
- Warehouse experience
Quick apply
1d
Retail Merchandiser
Service Innovation Group UK —Ilminster
- Up to £15 an hour
- Merchandising
- Planograms
Performance Manager (HEO)
Department for Work and Pensions —Taunton
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Housing Options Officer
Civic Recruitment Limited —Taunton
- Full-time
- Remote
- English
- Organisational skills
- Communication skills
Quick apply
6d
Graduate Management Programme - Hygiene
Rentokil Initial Group —Taunton
- £26,655 - £28,655 a year
- Overtime
- Customer service
- No experience needed
- Bachelor's degree
- Relocation assistance
- Annual leave
Quick apply
Senior Application Engineer (Jira ITSM)
Leonardo UK Ltd —Yeovil
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Employee discount
- Flexible schedule
Senior Application Engineer (SIEM)
Leonardo UK Ltd —Yeovil
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee discount
- Flexible schedule

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Customer Solutions Specialist

DeterTech -
Yeovil

Apply Now

Job details

Full-time
£33,000 - £38,000 a year
6 days ago

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Department

Customer Success

Employment Type

Full Time

Location

Workplace type

Onsite

Compensation

£33,000 - £38,000 / year

Apply Now

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