Director of strategy Work, Jobs in Maryhill, Glg (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
7d
Director of Travel Operations
Millenium Air Travels Ltd —Glasgow
- £118,000 a year
- Full-time
- Hospitality
- In-person
- Business
- Health & wellbeing programme
- Relocation assistance
Quick apply
6d
Director of Onshore Asset Management
SSE —Glasgow
- £124,200 - £248,400 a year
- Full-time
- Communication skills
- Employee discount
10d
Director of Procurement
SSE —Glasgow
- £101,000 - £151,400 a year
- Full-time
- Contracts
- Leadership
- Negotiation
- Employee discount
- Gym membership
9d
Executive Director of Information Services
University of Stirling —Stirling
- Full-time
- Teaching
Travel Product Director - UK
Macs Adventure —Glasgow
- £130,000 - £170,000 a year
- Hybrid work
- Management
- Analysis skills
- Travel
- Annual leave
- Work from home
Quick apply
Director of Studies (DOS)
St Andrew’s College Language Schools —Glasgow
- £810.34 - £921.15 a week
- Full-time
- Management
- Computer literacy
- English
- Annual leave
RBC Brewin Dolphin - Director, Intermediaries Services and Strategy
Royal Bank of Canada —Glasgow
- Full-time
- Management
- English
- Business development
9d
Building Services Director
Glasgow Boiler & Heating Ltd —Glasgow
- £64,000 - £84,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
Quick apply
1d
Head of Revenue
Buzzworks Holdings —Kilmarnock
- Full-time
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
8d
Chief People Officer
NHS Scotland —Glasgow
- £107,810 - £112,426 a year
- Full-time
- Hybrid work
- Leadership
Brand and Campaigns Manager
University of Stirling —Stirling
- Full-time
- Management
- Marketing
- Project management
- Work from home
2d
People Partner - Change
Serco Group —Glasgow
- £50,000 - £55,000 a year
- Full-time
- Driving
- Travel
- Human resources
Assistant Director of Events Management, Public Regulatory Affairs and Global Engagement Department
Bermuda Monetary Authority —Hamilton
- Weekend availability
- Master's degree
- Project management
- Contracts
12d
Head of Supply Chain Operations
BAE Systems —Glasgow
- £100,000 a year
- Oracle
- ERP systems
9d
Engineering Services Director
Metal Carpenteria Engineering Ltd —Glasgow
- £125,000 a year
- Engineering
- System design
- Maths
- Health & wellbeing programme
Quick apply
6d
Associate Director
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Project management
- Contracts
- Leadership
3d
Director Corporate Security, EMEA
Coherent —Glasgow
- Full-time
- Bachelor's degree
Senior Director, Product Line Management InP
Coherent —Glasgow
- Full-time
- Doctoral degree
- Engineering
- Master's degree
Senior Director, Product Line Management InP
Coherent Corp. —Glasgow
- Full-time
- Doctoral degree
- Engineering
- Master's degree

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Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
7 days ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

director of strategy jobs in maryhill, glg

Director of Guest Experience

Director of Travel Operations

Director of Onshore Asset Management

Director of Procurement

Executive Director of Information Services

Travel Product Director - UK

Director of Studies (DOS)

RBC Brewin Dolphin - Director, Intermediaries Services and Strategy

Building Services Director

Head of Revenue

Chief People Officer

Brand and Campaigns Manager

People Partner - Change

Assistant Director of Events Management, Public Regulatory Affairs and Global Engagement Department

Head of Supply Chain Operations

Engineering Services Director

Associate Director

Director Corporate Security, EMEA

Senior Director, Product Line Management InP

Senior Director, Product Line Management InP

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