Housekeeping Quality Supervisor
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Housekeeping Quality Supervisor, you will play a critical role in upholding the impeccable standards of cleanliness and presentation synonymous with the St. Regis brand. You will ensure that every guest room and public space reflects excellence through thorough inspections, precise reporting and consistent attention to detail. This position is ideal for a quality‑focused professional who takes pride in delivering flawless standards and supporting a culture of continuous improvement.
Key Responsibilities
- Inspect guest rooms and assigned areas following cleaning to ensure the highest standards of cleanliness, presentation and condition
- Accurately update room status and complete quality checklists for all inspected areas
- Identify room assignments and determine cleaning requirements to support operational efficiency
- Complete all required housekeeping documentation accurately and in a timely manner
- Follow correct procedures when entering guest rooms, ensuring privacy, security and vacancy status
- Respond promptly to guest requests and departmental queries with professionalism and urgency
- Monitor adherence to housekeeping quality standards and identify opportunities for improvement
- Support implementation of initiatives to enhance quality, productivity and operational efficiency
- Assist with training and performance support of housekeeping associates
- Act as a role model, providing guidance and coaching to team members on quality expectations
- Ensure compliance with all health, safety and security procedures, including proper storage of materials
- Report maintenance issues, safety hazards or incidents promptly to management
- Maintain confidentiality of proprietary information and protect company assets
- Foster strong working relationships across departments to support seamless hotel operations
Core Competencies
We are seeking a detail‑driven and highly organised professional with a passion for excellence and a keen eye for quality. You will bring strong inspection standards and a proactive approach to maintaining consistency across all housekeeping operations. You should have:
- Proven experience in housekeeping or room inspection within a luxury hotel environment
- Exceptional attention to detail and a strong understanding of quality standards
- Ability to work efficiently in a fast‑paced, high‑standards environment
- Strong organisational and administrative skills
- Effective communication skills and a collaborative approach to teamwork
- A proactive mindset with the ability to identify and drive improvements
- Professional presentation and a commitment to service excellence
- Physical capability to carry out the operational demands of the role
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Workplace pension
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
- Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
