Guest services manager Work, Jobs in Masham, Nyk (with Salaries)

Guest Services Manager
Swinton Park Hotel —Masham
- £32,000 a year
- Weekend availability
- Hospitality
- Hotel
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
Property and Holiday Park Maintenance Manager
Thorpe Farm Centre —Barnard Castle
- £14.50 - £17.00 an hour
- Full-time
- Hospitality
- Maintenance
- Driving
- Free parking
Quick apply
8d
OPERATIONS MANAGER
Grantley Hall —Grantley
- Hotel
- Human resources
- Organisational skills
- Store discount
- Annual leave
Quick apply
DEPUTY GENERAL MANAGER
Grantley Hall —Grantley
- Hotel
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
Assistant General Manager
The Lister Arms —Malham
- Up to £45,000 a year
- Full-time
- Bar
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Quick apply
12d
Public House General Manager
Regal Pub Group Ltd —Northallerton
- £28,000 - £35,000 a year
- Full-time
- Bilingual
- Hospitality
- Bar
Quick apply
10d
Duty Manager
Crown Hotel, Boroughbridge —Boroughbridge
- £12.75 - £13.50 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
ASSISTANT RESTAURANT MANAGER
Grantley Hall —Grantley
- £36,050 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Store discount
- Annual leave
Quick apply
HEAD BARTENDER
Grantley Hall —Grantley
- £31,000 a year
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
Assistant Manager
The Carpenters Arms, Felixkirk —Thirsk
- £31,000 - £33,500 a year
- Weekend availability
- Hospitality
- Culinary experience
- Restaurant management
- Flexible schedule
- Sick pay
Quick apply
2d
Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
General Manager
The Mayfair Pub and Kitchen Harrogate —Harrogate
- £35,000 - £41,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- In-person
- Employee discount
Quick apply
Head Chef Designate
Golden Fleece Hotel, Thirsk —Thirsk
- £38,000 - £40,000 a year
- Full-time
- Culinary experience
- Cooking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
3d
Duty Manager
Bridge Hotel & Spa Wetherby —Wetherby
- From £13.10 an hour
- Full-time
- Hotel
- Supervising experience
- Team management
- Free parking
Quick apply
BARISTA / DUTY MANAGER
Retreat Coffee Shop & Bistro —Grassington
- From £13.50 an hour
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Employee discount
Quick apply
MAINTENANCE ASSISTANT
Grantley Hall —Grantley
- £27,122 a year
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Assistant Food & Beverage Manager
KGC —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
- Health & wellbeing programme
Quick apply
Duty Manager
Bistrot Pierre —Ilkley
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
ASSISTANT RESERVATIONS MANAGER
Grantley Hall —Grantley
- £30,500 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
5d
HOUSEKEEPER
Grantley Hall —Grantley
- £12.75 an hour
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply

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Guest Services Manager

Swinton Park Hotel -
Masham

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Hospitality
Continuous improvement
Organisational skills
Guest services
Leadership
Communication skills
Hotel experience

Full job description

Guest Services Manager

Full time - 40 hours per week, working 5 days over 7
Shifts will be a mix of: 7:30 - 15:30 or 14:00 - 20:00 or 9:00 - 17:00 or 10:00 - 18:00 or 12:00 - 20:00

Start date end of August/ begining of September

We take pride in being a reputable and forward-thinking employer, committed to fostering a supportive, engaging, and dynamic work environment. As a carbon-neutral estate with an ambition to become carbon negative, we are equally dedicated to environmental responsibility as we are to our people. Our culture is built on continuous improvement, collaboration, and a shared sense of purpose. We place a strong emphasis on the wellbeing of our team, recognising that our people are at the heart of everything we do.

Guest Services is central to delivering a seamless, warm, and personalised guest journey. From arrival to departure, the team provides professional, knowledgeable, and attentive service, ensuring every interaction reflects the hotel’s luxury standards. With a focus on detail, discretion, and genuine hospitality, Guest Services plays a vital role in creating memorable experiences and setting the tone for an exceptional stay.

As Guest Services Manager at Swinton Park Hotel, you will play a pivotal role in delivering an exceptional guest experience that reflects the hotel’s reputation and supports our CASTLE commitments. You will oversee the smooth running of Guest Services operations and act as a key point of contact for guests and colleagues. With a strong focus on service excellence, attention to detail, and operational efficiency, you will ensure that every guest enjoys a seamless and memorable stay while upholding the highest standards of quality, safety, and team performance.

Key Responsibilities Guest Experience & Operations

Deliver exceptional guest service and act as a senior point of contact for guest enquiries and requests.
Oversee the smooth operation of Reception, Concierge, Guest Services, and Reservations.
Ensure guests enjoy a seamless and memorable experience throughout their stay.
Coordinate and deliver estate activities and guest experiences.
Develop relationships with local attractions and partners to enhance guest offerings.
Manage guest supplies, lost property, luggage handling, valet parking, and courier services.
Maintain excellent standards of presentation, cleanliness, and organisation throughout the department.

Team Leadership

Lead, motivate, and develop the Guest Services team.
Conduct daily briefings and ensure effective communication across the department.
Provide coaching, training, and ongoing performance support.
Assist with recruitment, onboarding, and induction of new team members.
Create a positive and professional working environment where colleagues can thrive.
Manage rotas and staffing levels in line with business demands and payroll budgets.

Service Excellence

Ensure all guest interactions reflect the hotel's luxury standards and values.
Proactively address guest feedback and resolve concerns effectively.
Work closely with Housekeeping, Food & Beverage, Spa, and other departments to deliver a seamless guest experience.
Identify opportunities for continuous improvement and innovation.

Health, Safety & Security

Ensure compliance with all health, safety, fire, and security procedures.
Conduct regular departmental safety checks and report maintenance issues promptly.
Maintain accurate records relating to incidents, accidents, and near misses.
Promote a safe and secure environment for guests, visitors, and colleagues.

About you

We're looking for someone who is passionate about hospitality and enjoys creating exceptional guest experiences.

You will have:

Previous experience in a Guest Services, Front Office, Reception Management, or similar hospitality leadership role.
Experience working within a luxury hotel, resort, or high-end hospitality environment.
Strong leadership and team development skills.
Excellent communication and interpersonal abilities.
Outstanding organisational skills and attention to detail.
A proactive and solutions-focused approach.
The ability to remain calm and professional under pressure.
Experience managing rotas, staffing levels, stock control, and departmental budgets.
Flexibility to work weekends, evenings, and peak trading periods when required.

Package description

At Swinton Estate we take pride in recognising and rewarding the dedication of our team members.

Alongside competitive pay and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life.

With 30 days’ annual leave - pro rata for part time (including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth.

From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence.

Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.

A few of the exclusive privileges our team enjoy include:

Access to the Country Club and Spa facilities
50% discount on food and beverage (including Cookery School and Chefs Table by Josh Barnes) for you and up to 5 guests
50% discount on spa days for you and up to 3 guests
Swinton Park Hotel and Swinton Bivouac stays for yourself, friends and family
And many more!

INDHOTEL

Quick apply

Refine Your Search

guest services manager jobs in masham, nyk

Guest Services Manager

Property and Holiday Park Maintenance Manager

OPERATIONS MANAGER

DEPUTY GENERAL MANAGER

Assistant General Manager

Public House General Manager

Duty Manager

ASSISTANT RESTAURANT MANAGER

HEAD BARTENDER

Assistant Manager

Front Office Manager

General Manager

Head Chef Designate

Duty Manager

BARISTA / DUTY MANAGER

MAINTENANCE ASSISTANT

Assistant Food & Beverage Manager

Duty Manager

ASSISTANT RESERVATIONS MANAGER

HOUSEKEEPER

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