Shift leader Work, Jobs in Masham, Nyk (with Salaries)

UK/EU Customer Experience Executive - Fixed Term Contract
CLOUD NINE —Harrogate
- £26,994 a year
- Temporary
- CRM software
- Customer service
- Computer literacy
- Employee discount
- Gym membership
Quick apply
4d
Tool Store Operator
BAE Systems —Leeming
- Continuous improvement
- Annual leave
Operations Manager (Northeast and Yorkshire Regions)
SASSE —Darlington
- £42,000 a year
- Full-time
- Organisational skills
- Training & development
- Leadership
- Employee discount
Quick apply
5d
Hotel night shift leader / 3286 - The Unicorn, Ripon
J D Wetherspoon plc —Ripon
- £14 an hour
- Full-time
- Customer service
- English
- Hotel
Quick apply
2d
Quality Assurance Technician
Inspired Pet Nutrition —Thirsk
- £14.33 an hour
- Overtime
- Computer literacy
- Quality control
- Computer skills
- Free parking
- Sick pay
Quick apply
12d
Washing Process Operator
Herbs Unlimited —Thirsk
- From £12.71 an hour
- Overtime
- Quality control
- In-person
Quick apply
2d
Housekeeper / 3286 - The Unicorn, Ripon
J D Wetherspoon plc —Ripon
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Retail Customer Service
Entain —Thirsk
- £13 an hour
- Overtime
- Cash handling
Operations Team Leader - NTS
Superdrug —Darlington
- £40,580.80 a year
- Monday to Friday
- Analysis skills
- Continuous improvement
- Computer skills
- Employee discount
Team Leader
Magnet —Darlington
- £33,002.12 a year
- 12 hour shift
- Supervising experience
- Continuous improvement
- Training & development
- Employee discount
Quick apply
Warehouse Shift Manager (Nights)
Martin Brower —Darlington
- £38,384.64 - £47,980.80 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
10d
Short-term Temporary Team Member
NEXT —Darlington
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Assistant Manager
Starbucks —Hurworth
- Up to £28,352 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Store discount
- Employee assistance programme
Quick apply
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Darlington
- Full-time
- English
- Analysis skills
- Business
Sales Executive
Vertu Motors —Knaresborough
- £27,000 - £45,000 a year
- 8 hour shift
- Sales
- Customer service
- No experience needed
- Employee discount
Quick apply
Team Leader
Costa Limited —Harrogate
- £13.75 - £14.75 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Service Desk Analyst
Redcentric plc —Harrogate
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data entry
12d
Assistant Manager
Rudy's Pizza —Harrogate
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
General Manager
The Lister Arms —Malham
- Weekend availability
- Bar
- Restaurant management
- Team management
- Annual leave
- Employee assistance programme
9d
Retail Supervisor
Chartwells —Harrogate
- £13.09 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
12d

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UK/EU Customer Experience Executive - Fixed Term Contract

CLOUD NINE -
Harrogate

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£26,994 a year
4 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Gym membership

Qualifications

Live chat
CRM software
Customer service call handling
Customer service
Computer literacy
Complaint handling
Computer skills
Customer interaction
Fraud prevention and detection
Sales and customer service experience
Italian
Communication skills
German

Full job description

Join us at CLOUD NINE. Award-winning hair straightener brand CLOUD NINE are hiring a UK/EU Customer Experience Executive on a fixed term contract for our Peak Season, ending in January 2027.

CLOUD NINE are a global industry-leading, award winning hair and beauty brand. From day one, they have set out to create premium hair styling tools, that always brings the focus back to hair health with ambitious plans to be the world’s leading premium hair tools brand!

CLOUD NINE are hiring a full-time 40 hours a week, Monday to Friday, UK/EU Customer Experience Executives on a fixed term contract for our Peak Season, starting 1 October and ending in January 2027.

This individual will be responsible for the day-to-day delivery of CLOUD NINE’s customer experience strategy, enhancing the customer’s experience and supporting our customers across all sales channels. They will work on maintaining and improving our high standards of customer experience, meeting set expectations. Working as part of a team, they will be confident to support customers in both the UK as well as the EU. Having experience with translation tools would be advantageous to cover the EU market, with a current focus on Italian and German speaking customers, but not exclusively, whilst also collaborating with the digital, marketing and sales teams.

This role is based at the Harrogate HQ. Once fully trained, you will work set shifts listed below, with one day per week being a working from home day after completion of the training period:

8:00am – 4:30pm
8:45am – 5:15pm
11:30am – 8:00pm (worked from home)
9:00am – 4:00pm (Friday)

Main duties

Work to the agreed customer experience guidelines and strategy, always implementing best practice with the aim of achieving the highest standards of customer experience.
Day-to-day delivery of the company’s customer experience and support capability across all B2C communication platforms, including; telephone, web chat, email, Salesforce CRM platform, review platforms, social media: Facebook, Twitter, Instagram.
Achieve individual performance targets.
Assist customers via education of products and services.
Processing manual orders where necessary.
Resolving any issues in the order process on behalf of the customer.
Assist with all customer complaints, escalating to the Customer Service Manager via the agreed escalation path where necessary.
Build customer rapport to defuse escalated complaints.
Advise customers of company policies and procedures.
Turn complaints into sales where possible.
Retain customers through education of products.
Keeping up to date with all current promotion, trading changes, website updates and stock levels.
Identifying and flagging potentially fraudulent orders/activity on the CRM, adhering to the company policy, and escalating these to the Customer Experience Team Leader.
Liaise with the company’s repair/servicing department and warehouse team, to ensure a quick turnaround of repair/replacement of products. Careful and considered real time communication with customers meeting set SLAs.

General duties

Monitor, track and flag any recurring issues or common customer services enquiries.
Act as an ambassador for the company, supporting and promoting the company’s vision, mission and values.
Keep up to date with all mandatory training and ongoing improvement of knowledge relating to your role.
Commit to own professional development, enhancing and improving skills and knowledge.

Required & desired skills & experience

Essential:

· Previous customer service and sales experience including answering phones

· Excellent communication skills both written and verbal.

· A willingness to learn and ability to use own initiative.

· Experience in providing high levels of service.

· Keen eye for detail.

· A strong team player with the ability to work in a fast-paced environment.

· Confident in dealing with customers both electronically and over the phone.

· A genuine passion for customer services and helping others.

· Natural rapport building skills.

· Ability to learn and pick up new skills quickly.

· IT literate.

Desirable:

· Any previous experience with a CRM system would be ideal.

· Familiar with translation tools and knowing how to use them effectively (current focus on Italian and German)

What you’ll get in return:

Salary £26,994 per annum.
25 days holiday plus bank holidays per annum (FTE).
Exclusive discounts across our entire range.
Access to subsidised Coach Gym Membership, following probation.
Health Shield cash plan.
Life Assurance policy.
Company Pension scheme.
Team building activities and internal events all year round.
The opportunity to be part of an amazing and supportive team.

The above is a summary only and you will be required to undertake any other additional duties that are a reasonable requirement of the role. The Company reserves the right to reasonably vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

Job Types: Full-time, Temporary, Fixed term contract

Pay: £26,994.00 per year

Ability to commute/relocate:

Harrogate HG2 8RE: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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