Care navigator Work, Jobs in Matching, Ess (with Salaries)

Medical Receptionist/Care Navigator
PrimaryCareCareers —Brentwood
- Monday to Friday
- Customer service
- Front desk
- IT
- Free parking
- Flexible schedule
8d
Receptionist/Care Navigator
PrimaryCareCareers —Tiptree
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- IT
- Flexible schedule
Health & Wellbeing Coach
Healthcare Central London —London
- Full-time
- Hybrid work
- Microsoft Office
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Navigation Practitioner
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- £29,998 - £33,935 a year
- Full-time
- Care plans
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Laindon Medical Group —Basildon
- £12.71 an hour
- Part-time
- Microsoft Word
- Customer service
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Care Navigator/Receptionist (Maternity Cover)
Laindon Medical Group —Basildon
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Front desk
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1d
3rd Officer for Crystal Cruises
Crystal Cruises —London
- Overtime
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- Microsoft Office
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Sales Development Representative
Creatio —London
- CRM software
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Sales Development Representative, EMEA
Outreach —London
- Full-time
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Business Development Representative (BDR)
Maintel —London
- Full-time
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VP, Global Commercial Compliance
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Senior SDR - London
Tandem Health —London
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3rd Officer for Mitsui Ocean Cruises
Mitsui Ocean Cruises —London
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Key Account Manager
Allianz —London
- Part-time
- Hybrid work
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Senior Key Account Manager
Allianz —London
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- Hybrid work
- Analysis skills
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Global Head of Commercial Compliance – Financial Institutions
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- Full-time
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Head of RevOps
Tillo —London
- Full-time
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4d
Business Development Representative DACH
360Learning —London
- Full-time
- Sales
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- English
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- Flexible schedule
Senior Solutions Consultant
Docebo —London
- Full-time
- Hybrid work
- APIs
- Employee stock purchase plan
- Annual leave

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Medical Receptionist/Care Navigator

PrimaryCareCareers -
Brentwood

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Job details

Permanent
8 days ago

Benefits

Free parking
Company pension
Flexible schedule
On-site parking

Qualifications

Customer service
Front desk
IT
Communication skills

Full job description

About the Role

Tile House Surgery is seeking an enthusiastic, proactive medical receptionist/care navigator to join our friendly and supportive team. This role is offered on a part-time basis of 24 hours per week, Monday to Friday. This will take the form of 4 x 6-hour shifts (a mix of 7:30am–1:30pm and 1:00pm–7:00pm).

This is a vital front-line role, central to ensuring our patients receive a positive experience and are supported to access the right services at the right time. As a medical receptionist/care navigator, you will be the first point of contact for patients, dealing with queries face-to-face, online and by telephone. The role is varied and goes beyond answering phones and booking appointments, playing an important part in supporting clinical staff and keeping practice systems running smoothly.

Key responsibilities:

Greeting and directing patients in a professional and friendly manner
Booking, cancelling and rearranging patient appointments
Navigating patients to the most appropriate clinician
Answering telephone calls promptly and efficiently
Managing incoming emails in line with practice procedure
Registering new patients
Handing out letters, completed forms and specimen bottles
Dealing with requests for information, problems and complaints appropriately
Advising patients on practice procedures and services
Assisting GPs and the wider clinical team with requests
Referring patients to local domiciliary and support services
Helping to ensure patient records are accurate and up to date

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable but not essential.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Full training will be provided on our clinical database.

About Us

Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

Supportive and friendly environment
Flexible working hours within the constraints of surgery opening hours and cover required
Peer support
25 days' holiday (pro rata) + bank holidays
NHS pension
Free on-site parking

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply Now

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