Customer care specialist Work, Jobs in Mathern, Mon (with Salaries)

Housing Income Officer
Bromford —South Gloucestershire
- £34,035.77 a year
- Hybrid work
- Employee assistance programme
- Sick pay
5d
Project Night Worker
Hafod —Cardiff
- £13.45 an hour
- Part-time
- Communication skills
3d
Customer Experience Specialist
ANNA —Cardiff
- £25,000 a year
- Monday to Friday
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
5d
Administrator
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Part-time
- Microsoft Office
- IT
- Time management
- Free parking
- Annual leave
3d
Specialist Landlord Co-Ordinator
Places for People —Bristol
- £38,097 a year
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
18h
Support Worker
Hafod —Cardiff
- £13.90 an hour
- Part-time
- Communication skills
3d
Complex Arrears Executive
Capital on Tap —Cardiff
- £37,000 - £40,000 a year
- Financial services
13h
Sales Advisor
Drive Motor Retail Ltd —Bristol
- £20,000 - £50,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Store discount
- Annual leave
Quick apply
5d
Site Agent
M Group —Bath
- Civil engineering
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Conveyancing Assistant - Commercial Property
Hugh James —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Neon Sign Production Lead & Workshop Assistant
The Crafty Bonobo —Cwmbran
- £10.85 - £12.71 an hour
- Overtime
- In-person
- Mechanical knowledge
- Employee discount
Quick apply
Arrears Executive (Mortgage Litigation)
Tandem Bank —Cardiff
- Up to £37,000 a year
- Hybrid work
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
12d
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Cardiff
- £30,537 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
14d
Complaints and Improvement Specialist
Curo —Bath
- £35,796 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
10d
Foreman
GAP Group —Avonmouth
- Full-time
- Maintenance
- Team management
- In-person
Facilities Coordinator
Arup —Cardiff
- Hybrid work
- Customer service
- Administrative experience
- Travel
6d
Rehabilitation Specialist
Nuffield Health —Bristol
- Up to £27,993.16 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
6d
Quality Specialist
Cytiva —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
- Annual leave
3d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Housekeeping Team Member
Clearwell Castle —Coleford
- Part-time
- Free parking

I want to receive the latest job alerts for customer care specialist in mathern, mon

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Housing Income Officer

Bromford -
South Gloucestershire

Apply Now

Job details

Permanent
£34,035.77 a year
5 days ago

Benefits

Company pension
Employee assistance programme
Sick pay

Qualifications

Driving Licence

Full job description

Location South Gloucestershire

Published

5 days ago

Closing

in 10 days

This is a permanent, full time vacancy.

About the role

Contract: Permanent, Full-time
Workstyle: Roaming - a mix of homeworking, office, and customer home visits
Operational base: South Gloucestershire, including Bristol
Closing date: Thursday 16 July 2026

Are you an experienced income specialist ready to hit the ground running?

We’re looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you’re confident in your knowledge of housing law, benefits, and court processes — and you’re passionate about making a difference — this could be the role for you.

At Bromford, we believe in homes that enable people to thrive. As an income management officer, you’ll be a key part of that mission — supporting customers to manage their rent, maximise their income, and stay securely housed.

What you’ll be doing:

Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
Providing tailored advice on benefits, budgeting, and income maximisation
Taking proactive steps to recover rent arrears and meet performance targets
Preparing and presenting cases in court, with confidence in legal processes and documentation
Using data and insight to inform your approach and continuously improve results
Working closely with colleagues across housing, support, and external agencies
Supporting vulnerable customers with empathy and professionalism, even in challenging situations

What we’re looking for:

Proven experience in income recovery or tenancy sustainment within social housing
A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
Someone who’s target-driven but always customer-focused
A self-starter who thrives in a fast-paced, mobile role
Knowledge of welfare benefits, housing legislation, and court procedures
Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
Able to complete an enhanced DBS check

You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.

Closing Date: Thursday 16 2026. Interviews will take place at our office in Chipping Sodbury.

Please note: Depending on the volume of applications we receive, we may close this advert earlier than the stated closing date. We encourage you to apply as soon as possible to avoid disappointment.

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Apply Now

Refine Your Search

customer care specialist jobs in mathern, mon

Housing Income Officer

Project Night Worker

Customer Experience Specialist

Administrator

Specialist Landlord Co-Ordinator

Support Worker

Complex Arrears Executive

Sales Advisor

Site Agent

Conveyancing Assistant - Commercial Property

Neon Sign Production Lead & Workshop Assistant

Arrears Executive (Mortgage Litigation)

Pharmaceutical Delivery Driver

Complaints and Improvement Specialist

Foreman

Facilities Coordinator

Rehabilitation Specialist

Quality Specialist

Customer Enablement Specialist

Housekeeping Team Member

I want to receive the latest job alerts for customer care specialist in mathern, mon

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected