Customer experience advisor Work, Jobs in Meadows, Ntt (with Salaries)

Customer Experience Advisor
First Response Finance —Nottingham
- £28,934 - £37,531 a year
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
Quick apply
12d
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
10d
Sales - Sales Advisor - UK
New Look —Nottingham
- Part-time
- Customer service
6d
Customer Service Executive
Experian —Nottingham
- Full-time
Quick apply
Customer Service Executive
Experian Information Solutions —Nottingham
- Full-time
Retail Assistant (Opticians)
Boots —Nottingham
- Weekend availability
- Employee assistance programme
- Employee discount
1h
Subsidence- Customer Experience Advisor
Crawford & Company Adjusters (UK) Ltd —Nottingham
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
6d
Customer Sales Advisor
Halfords —Nottingham
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
11d
Customer Services Advisor
Halfords —Nottingham
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
Aftersales Advisor
BCA —Nottingham
- £14.11 an hour
- Rotating shift
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
OPG Helpline Inbound Advisor – Contact Centre
Ministry of Justice —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
11d
Sales Advisor
Sandicliffe —Nottingham
- Up to £40,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Health & wellbeing programme
- Employee discount
Quick apply
1h
Optical Assistant
Boots —Nottingham
- Part-time
- Employee assistance programme
- Employee discount
2d
Dispenser
Boots —Nottingham
- £13.92 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
1h
Beauty Advisor/Artist Beauty Advisor
Estee Lauder —Nottingham
- Weekend availability
- Customer service
- POS
1d
Customer Experience Advisor
Everyman Driving Experiences —Derby
- £28,000 - £32,000 a year
- Weekend availability
- CRM software
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Beauty Advisor
ghd hair —Nottingham
- Part-time
- Customer service
- Employee discount
Quick apply
OPG Helpline Inbound Advisor - Contact Centre
Office of the Public Guardian —Nottingham
- £25,582 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
12d
Kwik Tan Supervisor
Admiral Slots —Nottingham
- £13.45 an hour
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Care Professionals
Hillarys —Carlton
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply

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Customer Experience Advisor

First Response Finance -
Nottingham

Quick apply

Job details

£28,934 - £37,531 a year
12 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Conflict management
Organisational skills
Customer interaction
Interpersonal troubleshooting
Communication skills
Negotiation

Full job description

About the Role

We're looking for a committed and customer-focused Satisfactory Quality Complaints Advisor to join our busy and fast-paced Customer Experience Team.

In this role, you'll be responsible for handling SQ complaints, which are complaints relating to a vehicle that has been purchased through a finance agreement with us. You will act as a key point of contact for customers and dealers, discussing ongoing complaints, logging new complaints accurately, and ensuring each case is progressed effectively.

You'll investigate concerns, gather information from multiple sources, and work towards achieving fair and timely resolutions. This is a rewarding role where you'll have the autonomy to make informed decisions and take on-the-spot action to support both customers and dealers, helping to deliver the best possible customer outcomes.

Working within a dynamic and often challenging environment, you'll need to remain calm and professional under pressure, demonstrating resilience, empathy, and strong judgement when managing complex or sensitive situations. No two days are the same, and you'll play a vital role in protecting customer trust and delivering an excellent customer experience. Key Responsibilities

Handle inbound calls relating to ongoing complaints and customer concerns.
Log and accurately document new complaints in line with company processes.
Liaise with customers, dealers, and internal stakeholders to gather information and progress cases.
Use sound judgement and decision-making skills to determine appropriate actions and next steps.
De-escalate challenging situations and manage conflict professionally and empathetically.
Maintain accurate records and provide clear written communication throughout the complaint journey.
Work collaboratively with colleagues to ensure consistent and high-quality customer outcomes.
Meet service standards and deadlines while managing a varied workload.

What We're Looking For

The successful candidate will be able to demonstrate:

Excellent verbal and written communication skills.
Strong decision-making and problem-solving abilities.
Natural empathy and a genuine desire to help people.
Effective conflict resolution and negotiation skills.
The ability to remain calm, professional, and resilient when dealing with difficult or emotional situations.
Consider all of the information impartially to ensure fair and correct outcomes and advice is provided.
Confidence in taking ownership and making decisions independently.
Strong organisational skills and attention to detail.
The ability to work effectively as part of a supportive team.
A positive attitude and willingness to adapt in a fast-paced environment.

Pay and Benefits:

A starting salary of £28,934 moving to £37,531 after three years, along with an annual company bonus scheme
Working Monday to Friday 09:00 - 17:30
Hybrid working at your line manager’s discretion
And many more!

Why Join Us?

This is an opportunity to make a real difference to our customers' experience while developing your complaint handling, customer service, and decision-making expertise. You'll be part of a supportive team that values collaboration, professionalism, and delivering the right outcome for our customers and dealer network.

If you're resilient, customer-focused, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

Apply today and help us deliver exceptional customer outcomes.

Quick apply

Refine Your Search

customer experience advisor jobs in meadows, ntt

Customer Experience Advisor

Customer Service Advisor - Nottingham

Sales - Sales Advisor - UK

Customer Service Executive

Customer Service Executive

Retail Assistant (Opticians)

Subsidence- Customer Experience Advisor

Customer Sales Advisor

Customer Services Advisor

Aftersales Advisor

OPG Helpline Inbound Advisor – Contact Centre

Sales Advisor

Optical Assistant

Dispenser

Beauty Advisor/Artist Beauty Advisor

Customer Experience Advisor

Beauty Advisor

OPG Helpline Inbound Advisor - Contact Centre

Kwik Tan Supervisor

Customer Care Professionals

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