Customer service manager furniture and Work, Jobs in Meadows, Ntt (with Salaries)

Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Continuous improvement
- Training & development
- Leadership
Room Attendant
Hotelcare —Nottingham
- £12.75 - £13.25 an hour
- Part-time
- Customer service
- Hotel
- Guest services
- Annual leave
- Flexible schedule
Quick apply
12d
Project Manager "Fit Out"
Deanestor Limited —Mansfield
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Team management
- Travel
- Free parking
Quick apply
5d
Facilities Cleaner
Industrial Site Maintenance —Castle Donington
- £13.31 - £13.81 an hour
- Part-time
- In-person
- Time management
- Free parking
- Referral programme
Quick apply
8d
Telesales Account Manager
Connect Office Supplies —Mansfield Woodhouse
- £27,000 - £32,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Employee discount
Quick apply
Compliance Supervisor
Designer Contracts —Chesterfield
- £40,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
4h
Delivery & Installation Driver 7.5T
The Sofa Delivery Company —Nottingham
- £15.93 an hour
- Full-time
- Customer service
- Time management
- Annual leave
- Employee discount
Quick apply
11d
Furniture Assembly Volunteer (Homestore)
British Heart Foundation —Nottingham
- Assembly
- Employee discount
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Sales Assistant
British Heart Foundation —Melton Mowbray
- £12.71 an hour
- Weekend availability
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
6d
HGV Driver
DFS —Somercotes
- £39,384 a year
- Nights as needed
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Retail Sales Advisor - Leicester
Oak Furnitureland —Leicester
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
CARETAKER
Derby Leisure Ltd —Derby
- £12.71 an hour
- Part-time
- Organisational skills
- Cleaning
- In-person
- Free parking
- Sick pay
Quick apply
6d
Warehouse Coordinator (Nights)
Gist Limited —Chesterfield
- Up to £30,309 a year
- Night shift
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Estates Administrator
Poundstretcher —Leicester
- Up to £30,000 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Employee discount
Cleaner (part-time)
St Edmund's C of E Primary School —Mansfield
- £12.85 an hour
- Part-time
- Cleaning
- School
Quick apply
Lettings Assistant (Casual Hours)
Charnwood College —Loughborough
- £12.65 an hour
- Weekend availability
- Inventory control
- Customer service
- Leadership
- Employee assistance programme
- Flexible schedule
8d
Chesterfield - New Store Opening- Keyholders & Sales Assistants
Poundstretcher —Chesterfield
- Overtime
- Customer service
- Employee discount
Community Duty Officer
Affinity Learning Partnership —Burton-On-Trent
- £13.05 an hour
- Customer service
Mobile General Maintenance Operative
Equans —Leicester
- Full-time
- Carpentry
- Plumbing
- Annual leave
- Employee assistance programme

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Customer Service Manager - Furniture and Lighting

Soane Britain
Thurmaston

Apply Now

Job details

Full-time

Qualifications

Succession planning
Operations management
Mentoring junior staff
Ticket management
Internal department liaison
Onboarding coordination
Zendesk
Continuous improvement
Customer support
Professional development mentoring
Training & development
Leadership

Full job description

Company Overview:

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Purpose of the Position:

This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team.

Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team.

You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance.

Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey.

A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth.

Key Responsibilities

Team Leadership & Development

Lead, coach and support the Furniture & Lighting Client Services team.
Conduct regular 1:1s and support individual development plans.
Manage onboarding and training for new team members.
Identify skills gaps and training requirements across the team.
Create and maintain training materials, process documentation and team resources.
Support recruitment activities and team succession planning.

Zendesk & Workflow Management

Own the day-to-day management of Zendesk.
Monitor ticket volumes, response times and workload allocation.
Prioritise and redistribute work to ensure service levels are maintained.
Manage escalations and support resolution of complex client and operational issues.
Maintain Zendesk reporting and provide regular updates on team performance and operational activity.

Operational Delivery

Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries.
Support the team in obtaining information from Manufacturing, Product, Logistics and Finance.
Coordinate activity across departments to ensure timely and accurate responses.
Provide regular operational updates to Client Development teams.
Maintain high standards of accuracy, efficiency and service across all operational activities.

Aftercare & Client Experience

Lead the day-to-day management of aftercare activity.
Support the resolution of client issues, complaints and service challenges.
Identify recurring issues and recommend improvements to processes and ways of working.
Maintain a proactive approach to client communication and issue resolution.

Continuous Improvement & Reporting

Identify opportunities to improve processes, reduce friction and increase operational efficiency.
Support projects and initiatives led by the Client Services & Operations Manager.
Contribute to operational reporting, analysis and performance reviews.
Maintain process documentation, manuals and operational best practice guides.
Provide recommendations to improve team performance, service levels and operational effectiveness.

Apply Now

Refine Your Search

customer service manager furniture and jobs in meadows, ntt

Customer Service Manager - Furniture and Lighting

Room Attendant

Project Manager "Fit Out"

Facilities Cleaner

Telesales Account Manager

Compliance Supervisor

Delivery & Installation Driver 7.5T

Furniture Assembly Volunteer (Homestore)

ERP Support Analyst

Sales Assistant

HGV Driver

Retail Sales Advisor - Leicester

CARETAKER

Warehouse Coordinator (Nights)

Estates Administrator

Cleaner (part-time)

Lettings Assistant (Casual Hours)

Chesterfield - New Store Opening- Keyholders & Sales Assistants

Community Duty Officer

Mobile General Maintenance Operative

I want to receive the latest job alerts for customer service manager furniture and in meadows, ntt

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