IT Support Analyst (1st/2nd Line, M365)
Great opportunity for a first or second job in IT!
We’re looking for a confident and motivated IT Support Analyst to join our team. This role is ideal for someone with one to two years experience in their IT career who wants to build hands-on experience in Microsoft 365 and develop their technical skills in a supportive environment.
You’ll be supporting users across the business, so strong communication skills and a willingness to engage with people are essential.
This is a full time office based position at our Head office, however you will need to have a car and be able to drive to attend our other offices based in Potters Bar and Brighton.
What you’ll be doing
- Providing 1st and 2nd line IT support (helpdesk, phone, email, in person)
- Supporting Microsoft 365 (Teams, SharePoint, Exchange)
- Setting up users, devices and access for starters and leavers
- Troubleshooting hardware, software and basic network issues
- Monitoring systems and escalating issues where needed
- Supporting IT projects and system improvements
What we’re looking for
- Around 1 year’s experience in an IT support role (or strong internship/placement)
- A-levels (or equivalent) as a minimum (IT-related subjects desirable)
- Confident communicator – not afraid to speak to users and build relationships
- Friendly, approachable and customer-focused
- Keen to learn and develop in a fast-paced environment
- Basic understanding of Microsoft 365 and IT support fundamentals
- driver
What you’ll get
- Ongoing training, mentoring and support from an experienced team
- Exposure to Microsoft 365 and modern IT environments
- A great opportunity to grow your IT career
- Hands-on experience across support, cloud and projects
About Us
Faithorn Farrell Timms is an award-winning multi-disciplinary Building Surveying practice, recognised for excellence in the social housing and wider public sectors. We are proud of our reputation for delivering outstanding services, fostering innovation, and building long-term client relationships. Our work contributes meaningfully to communities, ensuring buildings are not only fit for purpose but enhance the lives of those who use them.
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Private medical insurance
- Sick pay
Application question(s):
- Are you able to commute to Orpington, Kent?
- Are you happy with a role that requires full time office presence?
- Do you have the right to work in the UK?
- Do you drive and have a car?
Work Location: In person
