***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post***
We are looking for an experienced administrator to join the Greenwich Frailty Team.
This is a busy and varied role; you will be based at the Memorial Hospital, Shooters Hill, providing administration support to the clinicians, MDT and Team Manager. You should have excellent verbal, listening and written communication skills, as you will liaise with clients, carers, GPs and other professionals regarding administrative duties, and produce accurate MDT minutes.
Excellent organisation skills and the ability to prioritise work are essential, as you will be setting up and maintaining office processes and procedures and managing conflicting deadlines. You must be able to respond to urgent referrals and messages and booking appointments.
Experience of Microsoft Office packages, including Excel, is desirable.
Experience of using RIO or other patient information systems would be an advantage, although full training will be given to the successful applicants.
For further information, please contact Henrietta Ivy Gyandoh on 020 83085662
Delivering an efficient, effective, administrative and clerical service for the Greenwich Frailty Service.
Act as the first point of contact to clients on the telephone, maintaining calmness, politeness and good customer relationship at all times
Provide a point of contact for the members of the Frailty Team by telephone and written correspondence
Coordinate and take minutes for Multidisciplinary meetings between staff from different organisations
Ensure reports and relevant assessments are sent out prior to Multidisciplinary meetings
Processing new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service
To prepare information, for example, client files, letters, reports, in line with local policies and procedures
To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies
To book appointments, meetings, rooms and interpreter services as required
To gather data as requested, for example activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
Delivering an efficient and effective, administrative and clerical service for the Greenwich Frailty Service.
To process new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service
Provide a point of contact for the members of the Frailty Team by telephone and written correspondence
To coordinate and collate agenda items, take minutes at Multidisciplinary team meetings and monthly team meetings and distribute information to team members as requested.
Ensure reports and relevant assessments are sent out prior to Multidisciplinary meetings
To prepare information, for example, client files, letters, reports, in line with local policies and procedures
To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies
To book appointments, meetings, rooms and interpreter services as required
