Job Introduction
Job Title: Change Partner
Salary: £45,375 per annum
Location: Stafford/Telford - Hybrid
Hours: 36 hours per week
Contract Type: Permanent
About the role:
We’re excited to offer an opportunity for an experienced Change Partner to join our team.
This is a fantastic role for someone who is passionate about continuous improvement and wants to make a real difference to both colleagues and customers. If you enjoy working collaboratively, influencing change, and being part of a supportive and growing team, we’d love to hear from you.
Day in the life of a Change Partner
As part of our Change and PMO team, you’ll play a key role in enabling and delivering our systems-thinking approach to improvement.
Working in partnership with colleagues across the organisation, you’ll act as a trusted advisor—supporting teams to identify opportunities, apply improvement methodologies, and continuously enhance services.
You will:
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Partner with either our Investment & Growth or Customer Experience teams to drive improvement
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Advise on improvement methodologies and lead practical delivery activity
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Facilitate workshops, including customer journey mapping and service reviews
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Act as a “critical friend”, offering constructive challenge and independent insight
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Support operational teams to identify and implement improvements
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Collaborate with Change and PMO colleagues to connect work into wider programmes
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Move confidently between strategic thinking and detailed analysis to improve outcomes
What we are looking for
We’re seeking someone who combines strong delivery experience with curiosity, influence, and a passion for doing things better.
You’ll bring:
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A strong track record of delivering change initiatives and building engagement across teams
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Experience leading improvement work (e.g. service reviews, process or technical improvements)
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Experience delivering change in a regulated environment
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The ability to think strategically while also working at a detailed level
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Strong critical thinking and a proactive approach to identifying opportunities
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Excellent stakeholder management and relationship-building skills
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Proven ability to influence and persuade at all levels, including senior stakeholders
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Confidence to challenge constructively and question the status quo
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Strong analytical and problem-solving skills, including root cause analysis
Please see the job description for the full list of essential and desirable criteria.
What we can offer you
We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About Us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:
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Own it – make it happen
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Improve it - move things forward.
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Live it – show understanding and compassion
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture:
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.
How to apply
Please hit the Apply Now button
If you need any supporting submitting your application, please email [email protected]
Closing date: 14th July 2026
Interviews may take place throughout the advert
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.-
We may close this vacancy early if we receive a high volume of applications.
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If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
- Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.
