Customer Support Specialist
Mettler Toledo —Royston
- Communication skills
- Annual leave
Critical Care Transport Assistant
St John Ambulance —Cambridge
- £29,375 a year
- Overtime
- Driving
- Employee assistance programme
- Employee discount
Sales Assistant
TGJones —Royston
- £10.85 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
System Administrator
Anglian Water Services Ltd —Huntingdon
- £38,692 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
14d
Clinical Application Specialist - Sectra Medical
Sectra AB —Stevenage
- Sales
- Customer service
- Engineering
10d
Operations Assistant
Midsummer Energy —Cambridge
- £28,000 - £30,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Profit sharing
- Employee assistance programme
Quick apply
8d
Customer Experience & Sales Support Specialist
BOFI Racing —Huntingdon
- £25,420 - £30,000 a year
- Full-time
- Bilingual
- English
- Data entry
- Free parking
- Store discount
Quick apply
1d
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Employment Litigation Specialist (Qualified)
M Group —Stevenage
- Annual leave
- Employee assistance programme
Sales Cordinator - Temp Contract
Primaflow F and P —Bedford
- £29,000 a year
- No weekends
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Free parking
- Profit sharing
Quick apply
20h
Chartered Surveyor - Health Complex Caseworker
HM Revenue and Customs —Croydon
- £59,342 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Negotiation
- Work from home
9d
Front of House Staff
La Pizzica Pizzeria —Cambridge
- £26,436.80 a year
- Weekend availability
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
15h
Drug and Alcohol outreach worker
Peabody —Harlow
- £18,359.60 - £26,228.00 a year
- Part-time
- Hybrid work
10d
Medical Secretary - Cardiology
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £25,760 - £27,476 a year
- Full-time
- Customer service
- English
- Microsoft Office
2d
Medical Secretary in RSSC
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £25,272 - £27,476 a year
- Full-time
- Customer service
- English
- Microsoft Office
2d
Family Help Officer
Bedford Borough Council —Bedford
- £25,583 - £25,989 a year
- Full-time
- English
- Organisational skills
2d
Detention Custody Officer-Physical Education Instructor
Serco Group —Clapham
- £31,000 - £35,000 a year
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
9d
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Laboratory experience
- Microsoft Office
- Master's degree
Service Support Specialist (3 Month fixed term contract)
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
11d
Care Assistant - West Essex
ECL —Harlow
- £13.71 - £15.71 an hour
- Weekend availability
- Travel
- Paid training
- Annual leave
Quick apply

I want to receive the latest job alerts for customer care specialist in melbourn, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Specialist

Mettler Toledo -
Royston

Apply Now

Job details

Benefits

Annual leave

Qualifications

Customer support
Root cause analysis
Communication skills

Full job description

Customer Support Specialist

Location Royston, England, United Kingdom Date posted July 14, 2026 Job ID 22592

Our Opening and Your Responsibilities

Are you passionate about customer care and technical coordination? As our Customer Support Specialist, you’ll be the trusted link between international customers and our engineering teams for METTLER TOLEDO Safeline X‑ray equipment. You’ll own the entire internal communication lifecycle for inbound service requests—providing clear updates, precise routing, and confident expectation-setting—while managing bills of materials, parts logistics, and specialist engineer deployments to deliver seamless service resolutions.

This is an office based role, in our Service department at the X-ray Division in Royston. Here, we focus on designing and building advanced X-ray inspection systems used in food, beverage and pharmaceutical industries to help detect contaminants and ensure product quality.

What You'll Do

Serve as the primary, calm and professional contact for customers reporting faults or service requests across all channels, managing expectations from first report through to resolution.
Communicate empathetically and clearly with timely, proactive status updates and follow‑up to restore confidence and ensure satisfactory closure.
Maintain and operate an organised escalation path for complex, urgent, or high-profile customer incidents.
Maintain and update BOMs, parts lists and service kits for Safeline X‑ray (SLXR) equipment, and issue parts requests while coordinating dispatch and logistics with internal supply chain and depot teams.
Provide first‑line diagnostic triage to field engineers and customers—collecting key symptoms, error codes and relevant media—and route issues to the right specialists without performing detailed root‑cause analysis.
Capture customer feedback and provide clear summaries to internal stakeholders to drive improvements in product performance, documentation, and service delivery.
Suggest workflow and communication improvements that enhance customer satisfaction and team efficiency.
Collaborate closely with field service teams, supply chain, product quality, and engineering to ensure coordinated and effective customer responses.
Promote a customer-first mindset across all support touchpoints and represent the customer perspective in internal forums.

What You Need to Succeed

Experience in a fast-paced customer support or service coordination role.
Highly organised with strong communication skills is essential.
Experience working with international customers, ideally within an engineering or manufacturing environment.
Proven experience managing customer communications end-to-end, including escalation handling and follow-up.
Results-oriented with a continual improvement mindset.

Our Offer to You

Comprehensive benefits – including annual bonus scheme, 25 days annual leave + bank holidays
Strong Work-Life Balance – enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
Global Exposure – work with international stakeholders and teams across METTLER TOLEDO's global network
Inclusive Culture – thrive in an environment that values authenticity, diversity, and inclusion.
Career Progression – learn from industry experts, enhance existing skills, benefit from our commitment to training and development.

Choose what you do with your skills and apply now to be part of a team that engineers solutions for a better, safer world.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [email protected] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Apply Now

Refine Your Search

customer care specialist jobs in melbourn, cam