Supply chain Work, Jobs in Melton, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Ocean Freight Quotations Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Annual leave
Quick apply
9d
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
4d
Warehouse Support Assistant
Greenscape Energy Ltd —Ipswich
- £12.71 an hour
- Part-time
- Driving
- Warehouse experience
- In-person
- Annual leave
Quick apply
Head of Procurement
Greenmill Supply Co. Ltd —Colchester
- Full-time
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
Warehouse Team Leader
PD Ports —Felixstowe
- £39,090 a year
- Full-time
- Forklift
- Team management
- Warehouse experience
- Life insurance
Quick apply
12d
Import Operator
Uniserve —Felixstowe
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
Import Operator
Uniserve (U K) Ltd —Felixstowe
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
Buyer
Textron Specialized Vehicles —Ipswich
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Employee assistance programme
Warehouse Planner
GXO Logistics —Ipswich
- £35,385 a year
- Rotating shift
- Analysis skills
- Annual leave
- Employee discount
FF&E Operations & Compliance Coordinator
TCi (GB) Ltd —Leiston
- Full-time
- In-person
- Communication skills
Quick apply
3d
Logistics Assistant
Balfour Beatty —Leiston
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Warehouse Shift Manager
DHL —Ipswich
- £32,000 - £35,000 a year
- 8 hour shift
- Warehouse experience
- Leadership
- Communication skills
- Free parking
13d
Planner
Civil Works Alliance —Ipswich
- Full-time
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Warehouse worker
Cargo Secure Ltd —Stowmarket
- From £12.71 an hour
- Full-time
- Heavy lifting
- Maintenance
- Quality control
Quick apply
6d
Warehouse Logistics Administrator
TSV SUPPLY CHAIN UK LTD —Ipswich
- £30,000 - £33,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Customs Process Administrator - SCDP
Customs Support Group —Felixstowe
- Full-time
- Microsoft Excel
- Communication skills
- Life insurance
Customs Clearance Coordinator
Customs Support Group —Felixstowe
- Full-time
- Microsoft Excel
- Communication skills
- Life insurance
Warehouse Apprentice
West Suffolk College —Melton
- £15,600 a year
- Full-time
- Free parking
Senior Planner
CWA —Ipswich
- Engineering
- Construction
- Annual leave
9d

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within container haulage
Strong understanding of container transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

supply chain jobs in melton, sfk

Customer Service Manager (Haulage / Logistics)

Ocean Freight Quotations Coordinator

Ocean Freight Import Coordinator

Warehouse Support Assistant

Head of Procurement

Warehouse Team Leader

Import Operator

Import Operator

Buyer

Warehouse Planner

FF&E Operations & Compliance Coordinator

Logistics Assistant

Warehouse Shift Manager

Planner

Warehouse worker

Warehouse Logistics Administrator

Customs Process Administrator - SCDP

Customs Clearance Coordinator

Warehouse Apprentice

Senior Planner

I want to receive the latest job alerts for supply chain in melton, sfk

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