It Work, Jobs in Mendlesham, Sfk (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
IT & Digital Systems Lead
Geosense Ltd —Bury St. Edmunds
- £42,000 - £52,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
10d
Technical Support Coordinator
Greenscape Energy Ltd —Ipswich
- £28,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
6d
Solutions Architect
OCS Group —Ipswich
- Azure
Quick apply
Technical Helpdesk IT Support Technician Apprentice
The Cleaning Co. —Harwich
- £16,000 - £25,000 a year
- Software troubleshooting
- English
- In-person
- Free parking
Quick apply
3d
IT Network Engineer
Bleckmann UK Ltd —Bury St. Edmunds
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
IT Project Manager
Civil Works Alliance —Ipswich
- Full-time
- Project management
- Team management
- Contracts
- Annual leave
IT Apprentice
QA Apprenticeships —Wymondham
- £15,392 a year
- Full-time
- Maintenance
- Computer networking
- IT
- Employee discount
Teacher of Computer Science and IT
Ormiston Endeavour Academy —Ipswich
- £32,916 - £51,048 a year
- School
Coupa System Administrator
OCS Group —Ipswich
- Azure
- DevOps
- SQL
Quick apply
Senior Solution Architect (Operational Technology)
UK Power Networks —Ipswich
- Up to £95,000 a year
- Computer Science
- Bachelor's degree
- Agile
- Annual leave
- Employee assistance programme

Discover related jobs

Based on your search for it jobs.

Bread Packer
The Village Bakery —Hatfield Heath
Able to work 2–4 shifts per week. Must be 18 years or older. This is a physically demanding role, so applicants must be comfortable with manual work and being…
£13 an hour
Quick apply
2d
Office Administrator
EliteSight HomeCare —Cambridge
Manage incoming calls, emails, and enquiries from patients, relatives, care homes, and healthcare professionals.
£100 a day
Quick apply
8d

I want to receive the latest job alerts for it in mendlesham, sfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

it jobs in mendlesham, sfk

IT Support Technician

IT & Digital Systems Lead

Technical Support Coordinator

Solutions Architect

Technical Helpdesk IT Support Technician Apprentice

IT Network Engineer

IT Project Manager

IT Apprentice

Teacher of Computer Science and IT

Coupa System Administrator

Senior Solution Architect (Operational Technology)

Discover related jobs

I want to receive the latest job alerts for it in mendlesham, sfk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected