Software Work, Jobs in Mendlesham, Sfk (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Graduate Scheme
Halo Service Solutions —Ipswich
- £30,000 a year
- Full-time
- No experience needed
- Microsoft Office
- IT
Quick apply
AI Software Engineer
SOUTHERN COMMUNICATIONS LIMITED —Melton
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- C++
- Free parking
Quick apply
13d
Platform Software Engineer
SOUTHERN COMMUNICATIONS LIMITED —Melton
- Up to £50,000 a year
- Full-time
- Hybrid work
- Driving
- Travel
- APIs
- Free parking
- Store discount
Quick apply
13d
Technical Analyst - CAFM
OCS Group —Ipswich
- Presentation skills
- Communication skills
Quick apply
Technical Helpdesk IT Support Technician Apprentice
The Cleaning Co. —Harwich
- £16,000 - £25,000 a year
- Software troubleshooting
- English
- In-person
- Free parking
Quick apply
4d
Reporting Analyst
Prime Way Solutions Limited —Ipswich
- Up to £57,499.40 a year
- Full-time
- Oracle
- Data analysis skills
- SQL
- Free parking
- Employee discount
Quick apply
2d
Business Analyst
ITA Group Inc —Ipswich
- Customer service
- Microsoft Office
- SQL
Quick apply
Data Analyst
Chorus Intelligence —Woodbridge
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- AWS
- Free parking
System Support Representative
E. L. Blake, Inc. —Lakenheath
- £70,000 - £120,000 a year
- Full-time
- IT
- In-person
- Life insurance
Quick apply
IT Apprentice
QA Apprenticeships —Wymondham
- £15,392 a year
- Full-time
- Maintenance
- Computer networking
- IT
- Employee discount
Technical Delivery Professional
BT —Ipswich
- Agile
- Negotiation
- Annual leave
3d
Customer Operations & Application Support Coordinator
Primary Care IT Ltd. —Norwich
- £26,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
DevOps Engineer
Cencora —Colchester
- Full-time
- Azure
- DevOps
- Computer networking
Reporting Manager (All Levels)
Amentum —Leiston
- Full-time
- Communication skills
- Employee assistance programme
- Flexible schedule
11d
Senior Java Developer
OrderFlow —Woodbridge
- Hybrid work
- Java
- SQL
- Software development

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AI Software Engineer
SOUTHERN COMMUNICATIONS LIMITED —Melton
Work within a small agile team to solve technical challenges, develop new functionality and make non-functional improvements to our products and services.
£25,000 - £35,000 a year
Quick apply
13d
Business Intelligence Analyst
OCS Group —Ipswich
Ensure the maintenance of up-to-date and accurate vendor information across all systems that hold vendor data. Advanced Level Excel and Power Bi.
Quick apply

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

software jobs in mendlesham, sfk

IT Support Technician

Graduate Scheme

AI Software Engineer

Platform Software Engineer

Technical Analyst - CAFM

Technical Helpdesk IT Support Technician Apprentice

Reporting Analyst

Business Analyst

Data Analyst

System Support Representative

IT Apprentice

Technical Delivery Professional

Customer Operations & Application Support Coordinator

DevOps Engineer

Reporting Manager (All Levels)

Senior Java Developer

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