Customer experience manager Work, Jobs in Meriden, War (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
7d
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
5d
Customer Experience Manager
Sainsbury's —Coventry
- £32,700 a year
- Management
- Leadership
- Employee discount
8d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
10d
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
15h
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Contracts and Relationships Manager
National Gas —Warwick
- £53,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
12d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Logistics Manager
ASA EXPRESS LIMITED —Solihull
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
1d
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
8d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Office Co-ordinator and EA to the directors (Property Management Company)
RENT A ROOM (NATIONAL) LIMITED —Nuneaton
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
3d
Scheduling Coordinator
Individual Care Services —Studley
- Up to £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Phone etiquette
- Annual leave
- Work from home
Quick apply
Area Manager
Amazon UK Services Ltd. - A10 —Coventry
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Organisational skills
- Contracts
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Aftersales Manager
Listers —Nuneaton
- £60,000 a year
- Full-time
- Leadership
- Health & wellbeing programme
- Employee discount
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply

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Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
7 days ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

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