Business support Work, Jobs in Merthyr Tydfil (with Salaries)

Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
1d
Business Development Executive
FireSealsDirect —Ystrad Mynach
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
Head of Social, Community & Partnerships
Not Just Another Ltd —Rhymney
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Bachelor's degree
- IT
- Employee discount
Quick apply
Receptionist
VINCI Facilities UK —Merthyr Tydfil
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Property Management Administrator
T Samuel Estate Agents —Hirwaun
- £24,784.50 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Business Development Executive
Tes Global —Llantrisant
- £28,000 - £38,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Officer
First Choice Housing Association —Cardiff
- £37,349 - £42,869 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Children's Residential Support Worker
Phoenix Learning & Care Group —Merthyr Tydfil
- £27,248 - £28,288 a year
- 10 hour shift
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Operations Resource Co-ordinator
Marshall Land Systems Ltd —Merthyr Tydfil
- £26,500 a year
- Full-time
- Computer literacy
- SharePoint
- IT
Project Support Officer
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Computer literacy
- Quality control
- Computer skills
- Annual leave
1d
Funding & Grant Officer
Clybiau Plant Cymru Kids' Clubs —Lisvane
- £33,366.00 - £34,433.71 a year
- Part-time
- Hybrid work
- Computer literacy
- Databases
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
13h
Accuracy Checking Technician
Well Pharmacy —Merthyr Tydfil
- £16.30 an hour
- Sales
- Employee discount
7d
Funeral Operative
Cloud 9 Funerals Ltd —Brecon
- From £13 an hour
- Part-time
- Nursing home
- Military
- Driving
- Free parking
Quick apply
Entry-Level Account Executive (HF1353750)
Flourish —Cwmbran
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Computer literacy
- No experience needed
Quick apply
14d
Residential Support Worker
Midway Transitional Solutions LTD —Cwmbran
- £29,600 - £31,400 a year
- Overtime
- Medication administration
- In-person
- Store discount
- Paid training
Quick apply
8d
Community Engagement Coordinator
Hafod —Treharris
- £31,000 a year
- Part-time
- Recruiting
- Communication skills
2d
Client Services Executive
AFH Financial Group —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Financial services
- Referral programme
Support Worker
M&D Care —Hirwaun
- £13.61 - £14.42 an hour
- Weekend availability
- No experience needed
- Referral programme
Quick apply
Business Development Administrator
Lorne stewart PLC —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply

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business support jobs near merthyr tydfil

Complaints Officer

BRC Jobs
Merthyr Tydfil

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Job details

Fixed term contract
£30,914 a year
1 day ago

Benefits

Referral programme

Qualifications

Report writing
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Customer interaction
Budgeting

Full job description

Job Title: Complaints Officer
Type: Temporary 1 - 2 months
Location: Merthyr
Salary: £30,914 per annum salary equivalent
Hours: Full Time

BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager.

Duties:

Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team.
Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate.
Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial.
When required, act as an advocate for complainants with colleagues to help resolve their issues.
When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales.
Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals.
Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors.
Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required.
Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values.
Report on the progress and status of complaints and appeals to the Customer Experience Manager.
Lead and undertake complaint and appeal policy development, process improvement, analysis and change.
Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims.
Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion.
Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes.
Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement.
Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services.

Requirements:

Experience of working in a customer service environment.
Experience of working to set policies and procedures.
Able of communicating with external and internal stakeholders, both written and face to face.
Experience of populating and analysing databases
Relationship management including Handling difficult or irate customers
Able to demonstrate experience of promoting and delivering continuous service improvement
Experience of managing a changing work load ensuring priorities are met
Ability to confidently deal with a range of internal and external customers
Ability to anticipate the urgent/priority matters
Ability to work on own initiative without the need of constant need of supervision
Excellent telephone and interpersonal manner
Able to use IT equipment and software e.g. MS Office
Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

business support jobs in merthyr tydfil

Complaints Officer

Business Development Executive

Enforcement Agent - Rhondda

Head of Social, Community & Partnerships

Receptionist

Property Management Administrator

Business Development Executive

Technical Officer

Children's Residential Support Worker

Operations Resource Co-ordinator

Project Support Officer

Funding & Grant Officer

Accuracy Checking Technician

Funeral Operative

Entry-Level Account Executive (HF1353750)

Residential Support Worker

Community Engagement Coordinator

Client Services Executive

Support Worker

Business Development Administrator

I want to receive the latest job alerts for business support in merthyr tydfil

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