Senior advisor Work, Jobs in Merthyr Tydfil (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Trainee/Debt Advisor
Debt Movement UK —Bridgend
- £26,000 - £37,500 a year
- Full-time
- Computer literacy
- Maths
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
14d
Investigations Manager - Core - Welsh Desirable
Independent Office for Police Conduct —Cardiff
- £64,301 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Training & development
- Annual leave
- Employee assistance programme
13d
PART-TIME REGIONAL DIRECTOR - business development focus
Boardroom Advisors —Cardiff
- £50,000 - £100,000 a year
- Sales
- Customer service
- Business development
Quick apply
Branch Manager
Alliance Automotive Group LV —Abercarn
- Sales
- Customer service
- Cash handling
- Employee discount
Quick apply
Senior Policy Advisor
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
5d
Health & Safety Officer
MS-Group Limited —Cardiff
- £32,000 - £38,000 a year
- Travel
- Annual leave
- Employee discount
Quick apply
Mental Capacity Act and Consent Practitioner
Cwm Taf Morgannwg University Health Board —Abercynon
- £50,129 - £57,365 a year
- Full-time
- Communication skills
1h
Chief Scientific Officer
Antiverse —Cardiff
- Flexible schedule
Principal Consultant - Generalist
Proxima —Cardiff
- Business development
- Travel
- Mentoring
Senior Policy Advisor: Economy
Wales Office —Cardiff
- £42,914 - £53,081 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
6d
Strategic Accounts Executive
Tes Global —Llantrisant
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
Quick apply
Senior Technician Allied Clinical Health Hub
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
13d
Health & Safety Advisor
Dauson Environmental Group —Cardiff
- From £37,500 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
8d
Crisis Management and Protective Security Advisor
Office for National Statistics —Newport
- £28,138 - £32,953 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
14d
Lead People Business Partner
Willmott Dixon Group —Cardiff
- Travel
- Recruiting
4d
Head of HSE Technical Services
Wilmington plc —Cardiff
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Employee discount
Senior Beauty Specialist
Boots —Cardiff
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Senior Taxation Advisor - Customs
Tata Steel —Port Talbot
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Free parking
- Employee assistance programme
People Partner
Cyfannol Womens Aid —Pontypool
- £37,271 - £40,993 a year
- Full-time
- Continuous improvement
- Travel
- Human resources
Quick apply
4d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior advisor jobs in merthyr tydfil

Customer Service and Office Manager

Trainee/Debt Advisor

Investigations Manager - Core - Welsh Desirable

PART-TIME REGIONAL DIRECTOR - business development focus

Branch Manager

Senior Policy Advisor

Health & Safety Officer

Mental Capacity Act and Consent Practitioner

Chief Scientific Officer

Principal Consultant - Generalist

Senior Policy Advisor: Economy

Strategic Accounts Executive

Senior Technician Allied Clinical Health Hub

Health & Safety Advisor

Crisis Management and Protective Security Advisor

Lead People Business Partner

Head of HSE Technical Services

Senior Beauty Specialist

Senior Taxation Advisor - Customs

People Partner

I want to receive the latest job alerts for senior advisor in merthyr tydfil

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