Partnership manager Work, Jobs in Merton, Greater London (with Salaries)

Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
FE/HE Partnership Manager
UK School of English —Harrow
- £15 - £25 an hour
- Hybrid work
- CRM software
- Marketing
- Salesforce
Quick apply
Partnership Manager
Circle Health Group —London
- Up to £50,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Negotiation
- Employee discount
- Life insurance
19h
Employer Partnership Programmes Manager
Work Experience in London Ltd. —London
- £69,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
5d
Surrey Hospices Partnership - Project Manager Role
St Catherine's Hospice —Crawley
- £75,000 a year
- Full-time
- Hybrid work
- Hospice
9d
Senior Events Manager
Salesforce Ben —Shoreditch
- £250 - £350 a day
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
6d
Strategic Partnership Manager - Advanced Wound Care - Essex & North East London
Convatec —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Regional Estates Manager
MI5 - The Security Service —London
- £64,844 a year
- Full-time
- Presentation skills
- Contracts
- Leadership
- Annual leave
Senior Partnership Manager - EMEA
Ten Group —London
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Annual leave
- Employee discount
Quick apply
Guest Manager
QVC —West London
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
12d
Partnership Manager
Acacium Group —London
- Up to £45,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Negotiation
- Employee assistance programme
Quick apply
6d
Senior Manager Strategic Projects
Homes England —London
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- Driving
- No degree
- Annual leave
- Employee assistance programme
5d
Business Development Manager (K‑Culture)
Within London Ltd —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Organisational skills
- Free parking
- Flexitime
Quick apply
14d
Workforce Learning Programmes Manager
SkillUp Valley Foundation —London
- £64,000 a year
- Full-time
- Education
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Policy and Programme Manager - Health and Wellbeing Strategy
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Hybrid work
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
14d
Occupier Relationships Manager - Battersea Power Station, London
Savills Management Resources —London
- £60,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- IT
2d
RFP Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- AI

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Manager, Customer Success International

Litera -
London

Apply Now

Job details

Full-time

Qualifications

AI
Account management
Communication skills

Full job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

Hybrid: This is a hybrid role based in London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Customer Success (International) owns the outcomes that matter most — retention, adoption, and long-term customer growth across EMEA, APAC, and beyond. In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether international customers succeed with Litera. Your impact is measured in the value customers realize, the partnerships you deepen, and the revenue you protect — all while connecting regional execution to Litera's global Customer Success strategy.

What You'll Deliver

Leadership:

Lead, coach, and develop a team of International Customer Success Managers, supporting customers across EMEA and other assigned regions.
Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity.
Establish clear priorities, capacity planning, and coverage models appropriate for international markets.
Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards.

Customer Outcomes & Retention:

Ownership of renewal process, including accurate forecasting on SFDC.Own customer health, adoption, and retention outcomes across the international customer portfolio.
Ensure consistent execution of success plans, value adoption assessments, and Quarterly Business Reviews (QBRs) with international customers.
Proactively identify regional risks and partner with CSMs to implement mitigation and recovery strategies.
Support renewal readiness and partner closely with Renewals and Sales teams to ensure value‑led, on‑time renewals.

Operational & Regional Excellence:

Drive consistency and scalability of Customer Success processes across international regions.
Leverage customer telemetry and adoption data to identify trends, risks, and opportunities at both account and regional level.
Partner with Customer Success Operations to refine reporting, playbooks, and tooling that support international scale.
Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.

Cross‑Functional & Regional Collaboration:

Act as an escalation point for strategic or at‑risk international accounts.
Collaborate with Product and Engineering to ensure international customer feedback informs roadmap prioritisation.
Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and expansion initiatives.
Represent the voice of International customers in internal forums and planning discussions.

Strategic Contribution:

Contribute to the evolution of Litera’s global Customer Success strategy, with a specific focus on international markets.
Support change initiatives including AI adoption, new product launches, and process transformation across regions.
Provide insight and recommendations on regional trends, customer needs, and opportunities for improvement.

Success Measures:

Gross and Net Revenue Retention across International accounts
Customer adoption and value realization by region
Renewal readiness and risk mitigation
Team performance, engagement, and development
Consistent execution of global Customer Success standards

What You'll Bring

Must-Haves:

Proven experience leading Customer Success or Account Management teams in a global or international context.
Strong record of driving adoption, retention, and value realization across diverse customer segments.
Comfortable operating across regions, cultures, and time zones.
Executive‑level communication skills with the ability to engage senior customer stakeholders.
Data‑driven, with experience using customer health, adoption, and renewal metrics.
Collaborative leader experienced in working cross‑functionally within a matrixed organization.

We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.

What You’ll Experience

Team. A culture where people show up for each other and do the right thing.
Reach. A truly global team solving complex, meaningful problems.
Opportunity. Real growth opportunities, not just talk about them.
Technology. Work at the intersection of legal expertise and cutting-edge AI.
Impact. The chance to make an impact at scale, not just contribute.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

partnership manager jobs in merton, greater london

Manager, Customer Success International

FE/HE Partnership Manager

Partnership Manager

Employer Partnership Programmes Manager

Surrey Hospices Partnership - Project Manager Role

Senior Events Manager

Strategic Partnership Manager - Advanced Wound Care - Essex & North East London

Client Engagement Manager

International Strategy & Operations Manager, Logistics

Enterprise Partner Manager - United Kingdom, Northern Europe

Regional Estates Manager

Senior Partnership Manager - EMEA

Guest Manager

Partnership Manager

Senior Manager Strategic Projects

Business Development Manager (K‑Culture)

Workforce Learning Programmes Manager

Policy and Programme Manager - Health and Wellbeing Strategy

Occupier Relationships Manager - Battersea Power Station, London

RFP Manager

I want to receive the latest job alerts for partnership manager in merton, greater london

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