Director of customer experience Work, Jobs in Merton, Gtl (with Salaries)

Sales Coordinator
Light Style London Ltd —Croydon
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Flexitime
- Employee discount
Quick apply
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
8d
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
5d
Director of Growth
fonio —London
- £120,000 - £250,000 a year
- Full-time
- Team management
- Budgeting
- Leadership
- Relocation assistance
Quick apply
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Customer Experience Director
JLL —London
- Continuous improvement
- Team management
- Mentoring
Customer Experience & Insight Director
Quilter —London
- Full-time
- Analytics
Commercial Manager
Adept London —Croydon
- £40,000 - £50,000 a year
- Full-time
- Business development
- Continuous improvement
- Recruiting
Quick apply
9d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Executive Assistant & Business Admin Support
J-Tech Systems —Coulsdon
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Work from home
Quick apply
12d
Director of Platform Operations
Kaluza —London
- £141,000 - £170,000 a year
- Full-time
- Budgeting
- AI
- Leadership
- Employee discount
Quick apply
7d
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Manager, Customer Experience Innovation Projects
Sage —London
- £58,000 a year
- Hybrid work
- Mentoring
- In-person
- Leadership
- Annual leave
8d
Customer Director
Coty Inc. —London
- Hybrid work
- Sales
- English
- In-person
- Employee discount
Customer Experience Programme Manager
L&Q —London
- £57,900 - £72,884 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
4d
Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Spanish
- English
- Analytics
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
14d
Business Administrator & Office Coordinator
Ram Peripherals Ltd —London
- From £26,500 a year
- Full-time
- CRM software
- Microsoft Outlook
- Inventory control
Quick apply
Head of Customer Adoption, EMEA
Fourth —London
- Hybrid work
- Hospitality
- Hotel
- Leadership
- Flexible schedule
- Life insurance
1d
Dior Ambassador - Boots
Parfums Christian Dior —Kingston upon Thames
- Part-time
- In-person
- Communication skills

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Sales Coordinator

Light Style London Ltd
Croydon

Quick apply

Job details

Permanent | Graduate | Full-time
£30,000 - £35,000 a year

Benefits

Casual dress
Flexitime
Company pension
Employee discount
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Google Suite
Pricing
Customer relationship building
Packing
Client engagement
Sales administration
Microsoft Office Suite
Client relationship development
Handling customer enquiries
Administrative experience
Bachelor's degree
Client services
Customer relationship management
Organisational skills
Stocking
Customer interaction
Sage 50 Accounting
Order processing
Sales and customer service experience
Account management
Picking & packing
Communication skills
Supply chain customer service
Marketing

Full job description

Lightstyle London has been supplying decorative lighting to businesses across the UK and EU for the past 25 years. We pride ourselves on delivering exceptional customer service and efficient order fulfilment. We are a small, energetic team with a friendly and supportive work environment.

We are currently looking for a reliable and motivated Sales Coordinator to join our team. This role would suit someone who is organised, proactive, and able to manage multiple tasks in a fast-paced environment. This is a varied role where you will process orders, manage customer relationships, attend trade exhibitions, and support a range of marketing activities. Excellent communication skills, strong attention to detail, and a customer-focused approach are essential. The successful candidate will be confident working with customers and colleagues, supporting the sales process from order placement through to dispatch. A positive, solution-oriented attitude and the ability to work well as part of a team are key to succeeding in this role.

Key Responsibilities

Act as the primary point of contact for UK customer sales enquiries.
Manage and process customer orders across the UK and Northern Ireland from multiple sales channels, including the company website, trade exhibitions, wholesale marketplace, email, and telephone.
Prioritise urgent orders to meet customer requirements.
Handle order amendments and customer requests promptly.
Coordinate back orders and keep customers informed of expected dispatch dates.
Prepare and send order and proforma confirmations
Follow up on outstanding proforma invoices.
Identify opportunities for repeat business and recommend complementary products.
Work closely with the director to monitor and allocate critical stock.
Create and maintain accurate customer and order records in Sage50.
Maintain accurate product availability and stock information on the wholesale marketplace.
Coordinate the transfer of complete and accurate customer orders to the warehouse for picking, packing, and dispatch.
Ensure orders have been invoiced correctly.
Monitor and report website ordering issues.
Monitor the accuracy of online product information.
Follow up website enquiries and sales leads.
Attend trade exhibitions, engage with visitors, promote the company's products, and take customer orders.
Build and maintain strong relationships with prospective and existing customers.
Ensure all exhibition equipment, displays, and materials are prepared and transported to trade exhibitions.
Ensure exhibition orders are accurately downloaded into SAGE, investigating and resolving any import issues promptly.
Follow up leads generated from exhibitions to convert opportunities into sales.
Conduct post-event follow-up with exhibition prospects and existing customers to strengthen relationships and maximise sales opportunities.
Produce weekly sales performance reports.
Provide support for marketing activities, including assisting with product photoshoots as required.
Coordinate catalogue requests.
Prepare and update price lists.
Manage and track samples.

About You

To be successful, you will have:

A proven background in sales, customer service, account management, or sales administration.
Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues.
A proactive, sales-focused approach with strong problem-solving skills.
Excellent organisational and administrative skills, with the ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
Confidence communicating with customers by phone, email, and in person.
The ability to work both independently and collaboratively in a fast-paced environment.
The ability to work effectively under pressure and meet tight deadlines.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
Experience using Sage50 (desirable).
Experience attending trade shows or exhibitions (desirable).
Knowledge of order processing and sales administration (desirable).
Previous experience in shipping coordination or administration (desirable).
A willingness to learn new skills and contribute positively to the team.

Personal Attributes

Self-motivated, collaborative, and proactive.
Commercially aware.
Professional and customer-focused.
Able to manage multiple priorities and adapt to changing demands.
Comfortable working in a small business environment.

What's on Offer

Competitive salary
Company pension.
Staff purchase scheme.
Opportunities for career progression and increased responsibility for the right candidate.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Flexitime
Sick pay

Education:

Bachelor's (required)

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in merton, gtl

Sales Coordinator

Head of Customer Excellence (FTC)

Deputy Director of Customer Success (maternity cover)

Director of Growth

Customer Experience Director

Customer Experience Director

Customer Experience & Insight Director

Commercial Manager

Head of Customer Value

Executive Assistant & Business Admin Support

Director of Platform Operations

Director of Customer Success

Manager, Customer Experience Innovation Projects

Customer Director

Customer Experience Programme Manager

Director, Customer Success – KFC Europe

Associate Director - Business Transformation

Business Administrator & Office Coordinator

Head of Customer Adoption, EMEA

Dior Ambassador - Boots

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