Head of learning and development Work, Jobs in Merton, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
HR Officer, Learning, Development and Succession Planning
TLC Care —Harrow
- Full-time
- Nursing home
- Microsoft Office
- Hotel
Quick apply
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
12d
Head of Communications and Brand
Harris Federation —London
- £60,000 - £70,000 a year
- Hybrid work
- Marketing
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Training and Development Coordinator
Glenholme Healthcare Ltd —Eton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Head of Learning and Development - Europe & Middle East
Norton Rose Fulbright —London
- Full-time
- Management
- Presentation skills
- Team management
Learning & Development Manager
Worldwide Flight Services —Heathrow
- Full-time
- In-person
Quick apply
Global Head of Production
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Management
- Sales
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
BTEC CONSULTANTS
The Complete Works Ltd. —East London
- From £2,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Head of Learning and Workforce Capability
the National Centre for Social Research —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Life insurance
Quick apply
12d
Pastoral Head of Year
Oasis Community Learning —Croydon
- Full-time
- Organisational skills
- School
- Teaching
6d
Executive Administrator
ASD Learning LTD —Welling
- £27,000 - £30,000 a year
- Full-time
- English
- Travel
- IT
- Health & wellbeing programme
- Sick pay
Quick apply
Marketing Graduate Trainee
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Marketing
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Head of Communications
Guy's and St Thomas' NHS Foundation Trust —London
- £80,698 - £92,984 a year
- Full-time
3d
Head of Organisational Effectiveness
Tower Hamlets —London
- £84,459 - £92,332 a year
- Leadership
- Annual leave
People Development Administrator
Together for Mental Wellbeing —London
- Part-time
- Hybrid work
Quick apply
3d
Internal Recruiter
EMJ —London
- £35,000 a year
- Monday to Friday
Quick apply
Head of Food and Nutrition
The Collegiate Trust —Chipstead
- £37,870 - £56,154 a year
- Full-time
- School
5d
Director, Head of Talent Management and Development - BPL
Barclays —London
- Management
- Analysis skills
- Human resources
8d

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head of learning and development jobs near merton, gtl

Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of learning and development jobs in merton, gtl

Operational Excellence & Process Improvement Lead

HR Officer, Learning, Development and Succession Planning

Training Coordinator

Head of Communications and Brand

Head of CS - Under 18s Services

Training and Development Coordinator

Head of Learning and Development - Europe & Middle East

Learning & Development Manager

Global Head of Production

BTEC CONSULTANTS

Head of Learning and Workforce Capability

Pastoral Head of Year

Executive Administrator

Marketing Graduate Trainee

Head of Communications

Head of Organisational Effectiveness

People Development Administrator

Internal Recruiter

Head of Food and Nutrition

Director, Head of Talent Management and Development - BPL

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