Implementation lead Work, Jobs in Merton, Gtl (with Salaries)

Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
11d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Security Officer
BidvestNoonan —London
- £52,250 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
Quick apply
Luxury Furniture Production Coordinator / Junior Production Coordinator
Ateliers London —London
- £30,000 a year
- Full-time
- Carpentry
- English
- Continuous improvement
- Free parking
- Employee discount
Quick apply
12d
Innovation Lead
ABM UK —London
- £45,000 a year
- Full-time
- PMP
- Presentation skills
- AI
- Employee discount
Quick apply
Experts at Hand Operational Lead - Cognus
London Borough of Sutton —Sutton
- £66,833 - £75,060 a year
- Full-time
- Hybrid work
- Management
- Annual leave
- Employee assistance programme
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
5d
Project Manager - Client Onboarding
RMG Digital Ltd —London
- £55,000 - £70,000 a year
- Full-time
- Leadership
- Communication skills
Academic Administration Officer
Institute for Optimum Nutrition —Richmond
- £23,200 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Director of Operations
Jobs In. Fitness —London
- Up to £80,000 a year
- Hospitality
- Continuous improvement
- Team management
Quick apply
10d
Senior Project Manager - PMO Lead
Neara —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Implementation Success Manager - USA, Canada and UK
Storyblok —London
- £98,100 - £142,000 a year
- Remote
- English
- Annual leave
- Flexible schedule
Regional People Lead, EMEA
Duolingo —London
- £124,395 - £186,592 a year
- Management
- Recruiting
- Contracts
10d
General Services & Facilities Manager
Indra Group UK & Ireland —London
- Hybrid work
- Travel
- Leadership
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Interim Website & Intranet Officer
YMCA St Pauls Group —South West London
- £15 an hour
- School
- Analytics
8d
Delivery Manager -UK - Permanent
Satalia —London
- Remote
- PMP
- Continuous improvement
- AI
- Flexible schedule
9d
Director of Estates and Facilities
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £115,052 - £132,053 a year
- Full-time
- Budgeting
- Free parking
9d
Technical Lead Manager
ELMOgroup —London
- £85,000 - £90,000 a year
- Hybrid work
- Team management
- AI
- Leadership
- Employee assistance programme
- Employee discount
Schools Liaison Manager
Stemettes —Liverpool Street Station
- £33,944 - £36,250 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
Quick apply
10d

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Customer Experience and Operations Manager

Love Velo
Holborn

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
11 days ago

Benefits

Store discount
Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Employee discount
Paid volunteer time

Qualifications

CRM software
Management
Customer service
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Ticket management systems
Cycling
Customer support
Events management
AI
Leadership
Project management experience
Team motivation leadership

Full job description

About Love Velo

At Love Velo, we’re redefining cycling holidays. Founded in 2009, we’ve grown into the leading cycling travel company, taking over 10,000 cyclists to more than 30 countries every year — with ambitious expansion plans over the next 12 months. We operate lovevelo.co.uk for the UK market and lovevelo.travel for the North American market.

We’ve been recognised at the British Travel Awards and rated Excellent (5/5) on Trustpilot for the tailor-made cycling experiences we build for our customers, whether they’re seasoned riders or have never been on a bike. What sets us apart is our people: a close-knit, ambitious team that takes huge pride in what we do.

About the Role

As Customer Experience & Operations Manager, you’ll take overall ownership of Love Velo’s post-sales department — ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday.

You’ll lead the ongoing evolution of our customer service operation, continuing to build and innovate as the business grows, and driving improvements in processes, technology and team performance — all in service of the exceptional holidays we take huge pride in delivering.

Key Responsibilities

Leading and developing the post-sales team, with direct line management and day-to-day oversight of team members.
Defining and governing the end-to-end post-sales operation — spanning customer communications and the administrative execution of bookings, including accommodation, bike hire, transfers and amendments — establishing the standards, workflows and escalation paths that the team is held to.
Holding overall accountability for the operational integrity of travel documentation and group management, ensuring processes are robust, scalable and consistently well-executed.
Directing the strategy, planning and delivery of Love Velo’s sportive and event programme internationally — including flagship events in Mallorca, France and the Dolomites — and representing Love Velo on the ground to ensure delivery meets the standard our customers expect.
Driving continuous improvement across the department through new processes, automation and operational best practice.
Leading the implementation and delivery of new systems and technologies, including a customer ticketing platform and AI-assisted customer support.
Owning customer feedback, service levels and operational KPIs, using data to identify and act on opportunities to improve efficiency, customer satisfaction and commercial performance.
Partnering closely with the Sales team to ensure a seamless customer journey and support the business’s future growth.

What We're Looking For

We’re seeking an experienced, hands-on travel operations and customer service leader who thrives in a fast-paced, customer-focused environment. This is a genuinely exciting opportunity to work at the heart of the UK’s leading cycling travel company — we’re looking for someone with real passion for travel and cycling, and the energy to match.

Essential Skills & Experience

5+ years' experience in a customer service management or team leadership role.
Demonstrable experience and knowledge of the travel industry, gained within a post-sales or customer service environment.
Strong working knowledge of CRM and customer service/ticketing systems, with the ability to identify and implement the right tools for the business.
A proven track record of driving process improvement and delivering measurable gains in service quality and efficiency.
Experience managing projects end-to-end, from scoping through to delivery.
Confident using AI tools and automation to enhance customer service processes.
Strong people leadership skills, with experience developing and motivating a team.
Demonstrable experience and knowledge of the travel industry, gained within a post-sales or customer service environment.

Desirable

Knowledge of customer service/ticketing systems (e.g. Zoho Desk) is an advantage.
Travel industry experience and knowledge of UK or overseas travel.
A love or knowledge of cycling (not essential, but a bonus!).

Why Join Love Velo?

A seat on Love Velo’s senior leadership team, shaping decisions that affect the whole business.
A personal progression plan to help you continue growing in your career — this role itself was created through internal promotion, and we’re proud to keep investing in our people.
Travel Perks: opportunities to attend overseas cycling events and sportives as part of leading our event programmes, and to see first-hand the holidays you and your team deliver.
Monthly Team Bonus: £250 per month if the company achieves its monthly team margin target, plus a Bi-Annual Company Bonus based on overall business performance.
Annual Leave: 25 days plus bank holidays.
Cycle to Work Scheme.
Discounted holidays for you and your family.
Workplace pension.
The opportunity to shape the future of Love Velo’s customer experience and operations as the business scales.
Monday to Thursday, you'll be based in our Holborn office, with the option to work from home on Fridays.
Charity Volunteer Programme

How to Apply

This is a rare chance to take true ownership of the customer experience at an award-winning, fast-growing cycling travel company — and to do it as part of the senior leadership team. If you’re a passionate, driven operations leader ready for your next challenge, apply today and take the next step in your career with Love Velo.

This role will be advertised on Indeed. Alternatively, you can apply directly by sending your CV and a short covering note to [email protected]

Job Type: Full-time

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Paid volunteer time
Store discount

Application question(s):

Please describe your travel industry experience, including any post-sales or customer service roles.
Please describe your experience with CRM or customer service/ticketing systems, including which tools you've used and what for.
Please describe your experience, knowledge, or personal interest in cycling.

Work Location: In person

Quick apply

Refine Your Search

implementation lead jobs in merton, gtl

Customer Experience and Operations Manager

Team Leader - 21 Soho Square

Security Officer

Luxury Furniture Production Coordinator / Junior Production Coordinator

Innovation Lead

Experts at Hand Operational Lead - Cognus

Front of House Manager

Project Manager - Client Onboarding

Academic Administration Officer

Director of Operations

Senior Project Manager - PMO Lead

Implementation Success Manager - USA, Canada and UK

Regional People Lead, EMEA

General Services & Facilities Manager

Residence Life Coordinator, First Year Focus - NYU London

Interim Website & Intranet Officer

Delivery Manager -UK - Permanent

Director of Estates and Facilities

Technical Lead Manager

Schools Liaison Manager

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