It security specialist Work, Jobs in Merton, Gtl (with Salaries)

Customer Support Representative
M E DUFFELL LTD —Croydon
- From £27,500 a year
- 8 hour shift
- Hybrid work
- English
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
21h
IT Solutions Engineer (Networking)
Focus Group —Camberley
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Security Analyst
Doherty Associates —London
- £35,000 - £40,000 a year
- Overtime
- Hybrid work
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
14h
Head of IT
Carnall Farrar —London
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Work from home
- Employee assistance programme
Quick apply
IT Analyst (Business Analysis)
Greentrend Ltd —Wallington
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
Summer Intelligence Internships with MI5
Security Service (MI5) —London
- £4,849 a month
- Seasonal
- Internship
4d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
14d
Microsoft Technician
H Smith Food Group plc —Rainham
- £27,240 - £30,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
11d
Team Administrator
Mott MacDonald —Croydon
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
1d
Security Engineer - UK - Remote
Pencil —London
- Full-time
- Remote
- Google Suite
- Annual leave
- Flexible schedule
Quick apply
7d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Information Security Specialist
DeepHealth —London
- £55,000 - £75,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
IT Project Manager
KEZBAN MEDIA AND PUBLISHING LIMITED —Croydon
- £45,000 - £50,000 a year
- Full-time
- Management
- Machine learning
- Software development
Quick apply
14d
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Hybrid work
- SharePoint
- Communication skills
- School
- Annual leave
- Employee assistance programme
10h
IT Problem Manager
Surrey County Council —Reigate
- £55,486 - £60,898 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
3d
IPS Employment Specialist
Get Set UK 1 —London
- £30,000 - £33,000 a year
- Remote
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Site Manager
Liberty Woodland School —London
- £32,000 - £36,000 a year
- Full-time
- Carpentry
- Travel
- Communication skills
- Free parking
- Sick pay
Quick apply
3d

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Customer Support Representative

M E DUFFELL LTD
Croydon

Quick apply

Job details

Full-time
From £27,500 a year
21 hours ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Work from home
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Client engagement
English
Continuous improvement
Relationship management
Customer interaction
Phone etiquette
Communication skills
Supply chain customer service

Full job description

Pay: £27,500 OTE

Role: Customer Support Representative
Location: Croydon – Remote working and office based 60:40
Starting Salary: £27,500 OTE
Company: Duffells
Job type: Permanent

Duffells is the market leader in the supply of security products to our trade customers. We’ve been established for over 60 years, but we don’t ever want to stand still. Our growth and success have been built on the service that we give to our customers. It’s at the heart of everything that we do.

We’ve got a big warehouse in Leamington Spa and a smaller one in Croydon. You’ll be based in Croydon, but everyone has the chance to work from home on a hybrid basis, if that suits them best.

Role summary

We have an exciting opportunity to join our Customer Support Representative (CSR) team. In this role, you’ll often be the first person that the customer speaks with, either before or after they have placed their order. You’ll play a pivotal role in ensuring that our customers experience the best service possible.

You’ll also work with our in-house tools and apps, helping us to identify opportunities to improve how we work. We encourage our team to work with us to come up with suggestions and ideas on how we can continually improve our processes, systems and the experience we provide to our customers.

Key Responsibilities:

We’ll break the role down into your responsibilities before and after an order has been placed. Customer enquiries come to us by phone, email and online chat so you’ll always be busy.

Before an order has been placed:

Building a relationship with our customers. All of our customers are repeat purchasers, so you’ll really get to know them.
Assisting customers with price enquiries, stock level and availability checks.
Providing product information, such as sizes and details on the contents of the box. If the enquiry is really technical, you’ll be able to pass it to our team of product specialists to provide in depth information.
Processing sales orders and quotes for customers.
Helping customers with access to our website or app.
Informing our customers of new products that may be relevant to them and upsell if it helps the customer. This role is not focused on selling, only to help the customer.
Liaising with the customer’s Account Executive if they need more detailed pricing or quoting support.

After an order has been placed:

Helping customers track their deliveries to give them expected delivery times and dates.
Liaising with couriers, if we need to raise a ticket for a missing or damaged delivery.
Raising a return if a customer wishes to send a product back.
Helping a customer if an item hasn’t been delivered or the wrong item has been delivered and making sure that they get a replacement as soon as possible.
Liaising with our warehouse if we need to check products or orders.
Being proactive and advising customers of any courier delays.
Taking ownership of queries assigned to you and managing them through to completion, ensuring the customer is kept updated throughout.
Working with our in-house tools and apps and sharing feedback and suggestions on how we can improve the way we work, our processes and the customer experience.

The role is all about building strong relationships with our customers from the moment they need to order, to post sales support, if they need it. You’ll be supported by a network of sales, account management, administration, product management, technical and analytical functions.

We pay bonuses and rewards for achieving your SLA and KPI’s across a range of areas, so there is always the opportunity to excel and to be rewarded accordingly.

Experience & skills

Experience in looking after customers in an office/remote customer service role is essential.

Passionate about delivering first-class customer service.
Previously worked as part of a successful customer service team helping customers via multiple channels of communication.
Highly organised with ability to work to deadlines.
Flexible and enjoys working within a small, dedicated team.
Excellent oral and written communication skills and worked within a telephone-based role.
Great IT skills and experience with working from home.
Experience with Freshdesk is a plus but not essential.
Experience in dealing with couriers.
Comfortable using in-house systems and apps, with an interest in suggesting ways they could be improved.

Job Type: Full-time

Additional pay:

Bonus scheme
Performance bonus

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Schedule:

8 hour shift
Monday to Friday
No weekends

Ability to commute/relocate:

Croydon: reliably commute or plan to relocate before starting work (required)

Experience:

Office based Customer service: 4 years (required)

Job Type: Full-time

Work Location: Hybrid remote in Croydon CR0 4YL

Benefits:

Additional leave
Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Job Type: Full-time

Pay: From £27,500.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Ability to commute/relocate:

Croydon CR0 4YL: reliably commute or plan to relocate before starting work (required)

Experience:

Office based Customer service: 4 years (required)

Work Location: Hybrid remote in Croydon CR0 4YL

Quick apply

Refine Your Search

it security specialist jobs in merton, gtl

Customer Support Representative

IT Solutions Engineer (Networking)

End User Support Analyst

Security Analyst

Head of IT

IT Analyst (Business Analysis)

Summer Intelligence Internships with MI5

IT Service Desk Analyst

Microsoft Technician

Team Administrator

Security Engineer - UK - Remote

Data Centre Technician , Data Centre Operations

Service Desk Engineer (Field)

Information Security Specialist

Collections Agent

IT Project Manager

IT Technician

IT Problem Manager

IPS Employment Specialist

Site Manager

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