Senior process Work, Jobs in Middlesbrough, Eng (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Senior Supervisor
North Yorkshire Council —Whitby
- From £47,390 a year
- Full-time
- Management
- Supervising experience
- Contracts
- Annual leave
- Employee assistance programme
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
13d
Senior Development Manager
Thirteen —Middlesbrough
- £65,880 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
4d
Goods In Manager
Cawingredients Limited —Leeming Bar
- £64,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Free parking
- Bereavement leave
11d
Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
9d
Internal Talent Manager
ResQ —Seaham
- Full-time
- Employee assistance programme
Management Accountant
Borthwick Heating and insulation —Hartlepool
- £40,000 - £45,000 a year
- Full-time
- In-person
- Free parking
Quick apply
3d
Development Manager
Thirteen —Middlesbrough
- £59,083 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
4d
Senior Controls Technician - Mobile
Biffa Waste Services —Hartlepool
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
Operations Administrator
SUEZ —Middlesbrough
- £25,431 - £29,831 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
5d
Head of People
Jacksons Commercial & Private Law LLP —Stockton-on-Tees
- Full-time
- Management
- Supervising experience
- Human resources
- Employee discount
- Life insurance
Quick apply
11d
Director of Estates
Middlesbrough College —Middlesbrough
- £53,094 - £62,448 a year
- Call to connect
- Engineering
- Maintenance
- No degree
- Annual leave
- Employee assistance programme
Head of Credit and Collections
Wave Utilities —Durham
- From £70,667 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
4d
Senior People Operations Coordinator
ZIGUP —Darlington
- £31,000 a year
- Remote
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
EfW Maintenance Manager
SUEZ —Billingham
- £62,652 a year
- Full-time
- Maintenance
- Continuous improvement
- No degree
8d
Senior Process Engineer
FUJIFILM Biotechnologies —Billingham
- Full-time
1d
Deputy Manager
ForeverCare —Sunderland
- £38,600 a year
- Organisational skills
- Care plans
- Time management
- Employee discount
Quick apply
11d
Senior Safeguarding Lead
North Yorkshire Council —Catterick Garrison
- £36,578 - £40,998 a year
- Leadership
- School
12d

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senior process jobs near middlesbrough, eng

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior process jobs in middlesbrough, eng

Senior Customer Service Manager

Senior Supervisor

Head of Collections

Director of Quality, Compliance and Training (Care Homes)

Senior Development Manager

Goods In Manager

Compliance and Service Improvement Officer

Internal Talent Manager

Management Accountant

Development Manager

Senior Controls Technician - Mobile

Operations Administrator

Head of People

Director of Estates

Head of Credit and Collections

Senior People Operations Coordinator

EfW Maintenance Manager

Senior Process Engineer

Deputy Manager

Senior Safeguarding Lead

I want to receive the latest job alerts for senior process in middlesbrough, eng

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