The Solution Delivery Specialist is responsible for bridging the gap between technical delivery, customer onboarding, and business growth. This role combines advanced technical support expertise with customer-facing consultancy, presales support, solution implementation, and service transition activities. Working closely with prospective and new customers, the successful candidate will support the technical sales process through discovery and solution design, lead customer onboarding projects, and ensure a seamless transition into managed services.
Key Responsibilities
- Attend customer discovery meetings and technical consultations.
- Gather and assess customer technical requirements, business objectives, and existing IT infrastructure.
- Recommend appropriate Microsoft, security, networking, and managed service solutions.
- Lead and manage the onboarding of new managed service customers.
- Conduct technical audits and assessments of customer environments.
- Deliver implementation and migration projects across Microsoft technologies and managed service platforms.
- Configure and support Microsoft 365, Windows Server, Entra ID, Intune and Microsoft Defender solutions.
- Deploy and support Huntress and NinjaOne solutions.
- Build and maintain strong customer relationships and communicate technical concepts clearly.
- Contribute to continuous improvement of processes, documentation and service delivery.
Key Skills Required
- Previous experience in a 2nd or 3rd Line Support Engineer role within an MSP.
- Strong Microsoft 365, Windows Server, Entra ID, Intune and Defender knowledge.
- Experience onboarding customers into managed services.
- Presales and solution scoping experience.
- Excellent communication and stakeholder management skills.
- Full UK Driving Licence.
- Desirable: Halo PSA, NinjaOne, Huntress, networking, telephony and connectivity experience.
Qualifications
- Relevant MSP experience
- Full UK Driving License
- Microsoft certifications (desirable)
- ITIL, CompTIA or security certifications (desirable)
What We Offer
At Pneuma, we’re committed to creating a supportive, rewarding environment where our people can thrive. Alongside a competitive salary, we offer:
Healthcare Cash Plan
Tech Purchase Scheme
Cycle to Work Scheme
Income Protection
Critical Illness & Life Insurance
Virtual GP service
Employee Assistance Programme (EAP)
Discounts & Cashback Platform
Birthday Day Off
A supportive, values‑led culture focused on wellbeing, collaboration and personal growth
How to Apply
If you are ambitious, energetic and experienced and is someone who thrives in a high‑volume, fast‑paced environment — and want to play a key role in shaping a brand‑new company — we would love to hear from you.
Please submit your CV and a brief cover letter outlining your experience, suitability and availability.
