Field support specialist Work, Jobs in Middlesbrough (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
11d
Alcohol & Drug Technician - Middlesborough / Yorkshire
Health Partners —Middlesbrough
- Annual leave
7d
Vocational Skills Coach - Early Years
Learning Curve Group —Middlesbrough
- £27,000 - £30,000 a year
- Full-time
- English
- Organisational skills
- IT
- Annual leave
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
Security & Violence Reduction Manager
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- Organisational skills
- Leadership
4d
Advanced Specialist, Sales
Pearson —Middlesbrough
- Remote
- Sales
- Travel
- Organisational skills
- Employee discount
9h
Patient Systems Officer
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Oracle
- Computer literacy
12d
Senior Application Specialist – Small Molecule Drug Discovery
Labman Automation —Stokesley
- £55,000 - £65,000 a year
- Full-time
- Sales
- Laboratory experience
- Master's degree
Night time Support Worker - Supported Accommodation - Young people 16-17
Moving On Durham —Durham
- £14.87 - £15.90 an hour
- Part-time
- Working with children
- First Aid Certification
- Mentoring
- Free parking
Quick apply
5d
Safety Specialist
Amazon UK Services Ltd. - A10 —Darlington
- Full-time
- English
- Team management
- No degree
12d
Pest Control Job Technician
Rentokil Initial Group —Middlesbrough
- £27,788 - £32,000 a year
- Overtime
- Customer service
- Driving
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
Daytime Support Worker - Supported Accommodation - Young people 16-17
Moving On Durham —Durham
- £13.85 - £14.87 an hour
- Part-time
- Working with children
- First Aid Certification
- Mentoring
- Free parking
Quick apply
5d
Staff Nurse - Secure Inpatients Service
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
5d
SEMH Mentor
Outwood Grange Academies Trust —Stockton-on-Tees
- £25,744 a year
- Part-time
- School
- Free parking
- Employee assistance programme
6d
Internal Sales
Rubix —Middlesbrough
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
13d
Senior Specialist, Sustainability Advisory & LCA
Faerch Group —Durham
- Call to connect
- In-person
Quick apply
4d
Young Person's Advisor
Durham County Council —Durham
- £32,597 - £36,363 a year
- Temporary
- Hybrid work
- Annual leave
14d
Public Health Advanced Practitioner
Durham County Council —Durham
- £56,554 - £60,680 a year
- Temporary
- Hybrid work
- Master's degree
- Leadership
- Communication skills
- Annual leave
13d
Community Mental Health Nurse
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Travel
- Leadership
6d
Clinical Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Hartlepool
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
7d

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field support specialist jobs near middlesbrough

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

11 days ago

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

field support specialist jobs in middlesbrough

Technical Support Specialist (Hybrid)

Alcohol & Drug Technician - Middlesborough / Yorkshire

Vocational Skills Coach - Early Years

Company IT Support Specialist

Security & Violence Reduction Manager

Advanced Specialist, Sales

Patient Systems Officer

Senior Application Specialist – Small Molecule Drug Discovery

Night time Support Worker - Supported Accommodation - Young people 16-17

Safety Specialist

Pest Control Job Technician

Daytime Support Worker - Supported Accommodation - Young people 16-17

Staff Nurse - Secure Inpatients Service

SEMH Mentor

Internal Sales

Senior Specialist, Sustainability Advisory & LCA

Young Person's Advisor

Public Health Advanced Practitioner

Community Mental Health Nurse

Clinical Team Administrator

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