Customer experience manager Work, Jobs in Middlesex, Gtl (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
13d
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
9d
Assistant Manager
Farmfoods —Hayes
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
10d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
10d
Call Centre Manager
Veetec Motor Group —Hayes
- From £30,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
10d
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
1d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Retail Sales Advisor - South Ruislip
Oak Furnitureland —South Ruislip Station
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
10d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
7d
Manager
SMART AIR CARGO UK LIMITED —Southall
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Sick pay
Quick apply
Retail Shift Manager
Lidl —Hayes
- £16.30 - £16.80 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
3d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
6d
General Manager - Gym / Leisure
hireful —Middlesex
- £45,000 - £50,000 a year
- Employee discount
- Gym membership
Quick apply
1d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply

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Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
13 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

customer experience manager jobs in middlesex, gtl

Senior Customer Experience Manager

Customer Service Manager - Hospitality Airport Lounge

Reservations Agent Day

Head Of Customer Experience

Customer Experience Manager

Assistant Manager

Customer Experience Manager

Call Centre Manager

Customer Success Manager

Customer Service Manager

Customer Success Manager

Retail Sales Advisor - South Ruislip

Customer Delivery Manager Service

Data Governance Manager

Manager

Retail Shift Manager

Client Engagement Manager

Sales Manager

General Manager - Gym / Leisure

Head of CS - Under 18s Services

I want to receive the latest job alerts for customer experience manager in middlesex, gtl

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