Head of customer service Work, Jobs in Middleton Park, Nl (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
13d
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Head of Ecommerce
North Yorkshire Council —Wakefield
- £76,999 a year
- Hybrid work
9d
Head of Fleet
West Yorkshire Combined Authority —Leeds
- £79,576 a year
- Full-time
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
9d
Golf Relations Manager
Clubhouse Sports Media Ltd —Bradford
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
11d
PA to Divisional Director
BarrattDevelopments —Leeds
- Microsoft Powerpoint
- English
- Microsoft Office
13d
Customer Service Supervisor
TOG24 —Heckmondwike
- £28,000 - £30,000 a year
- Temporary
- Management
- English
- Supervising experience
- Annual leave
- Work from home
Quick apply
9d
General Manager
Bannatyne —Leeds
- £50,000 a year
- Weekend availability
- Team management
- Leadership
- Annual leave
- Employee assistance programme
5d
Works Controller
CDC Draincare —Leeds
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
- Profit sharing
Quick apply
5d
Planning Manager
Yorkshire Water —Bradford
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- PMP
- Driving
- Contracts
- Annual leave
- Flexible schedule
Customer Service
UKWindowClean —Leeds
Roadside Technician - Leeds
RAC —Leeds
- £36,400 a year
- Overtime
- Automotive diagnostics
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction experience
Quick apply
CX Team Member
Foot Locker —Leeds
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Head of Finance Service Improvement
Leeds City Council —Leeds
- £41,700 - £77,020 a year
- Weekend availability
- Hybrid work
- Management
- Leadership
12d
Emerging Talent & Careers Coordinator
Jet2.com and Jet2holidays —Leeds
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Presentation skills
- Employee discount
Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
Head of National Accounts- Multibrand
D. M. Keith —Leeds
- Full-time
- Sales
- Customer service
- Supervising experience
- Annual leave
10d

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
13 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in middleton park, nl

Customer Service & Planning Manager

Management Trainee

Head of Ecommerce

Head of Fleet

Train Service Controller

Golf Relations Manager

PA to Divisional Director

Customer Service Supervisor

General Manager

Works Controller

Planning Manager

Customer Service

Roadside Technician - Leeds

Area Care Manager

Head Of Sales

CX Team Member

Head of Finance Service Improvement

Emerging Talent & Careers Coordinator

Service Team Resource Planner

Head of National Accounts- Multibrand

I want to receive the latest job alerts for head of customer service in middleton park, nl

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