Patient access occupations Work, Jobs in Middlewich, Chs (with Salaries)

Patient Call Handler
The Functional Gut Group —Manchester
- £30,000 a year
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Patient Advsior
Optimax Clinics Limited —Manchester
- £26,436.80 a year
- Weekend availability
- Customer service
- Travel
- Patient care
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Dental Receptionist
Park Dental Practice —Leek
- From £12.71 an hour
- Part-time
- Administrative experience
- Computer skills
- In-person
Quick apply
13d
Receptionist
mydentist —Stone
- From £12.97 an hour
- Full-time
- Employee discount
Quick apply
Haematology Scheduler
The Christie NHS Foundation Trust —Crewe
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Patient care
- IT
13d
Medical Receptionist
Abbey Fertility Clinic —Chester
- £23,000 - £25,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
10d
Patient Care Coordinator
Bioidentical Hormone Therapy Ltd —Stockport
- £26,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
4d
Administrator
NHS Professionals —Widnes
- £12.92 an hour
- Temporary
- Microsoft Word
- Management
- Accounting
Quick apply
12d
Telephonist
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £25,272 a year
- Part-time
- Customer service
12d
Support Secretary
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £25,760 - £27,476 a year
- Part-time
- Annual leave
2d
Helpline Advisor (Part-Time)
Baywater Healthcare —Crewe
- £14,425.13 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Care Navigator
Murdishaw Health Centre —Runcorn
- £12.71 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
2d
Front of House & Patient Co-ordinator
The Nantwich Clinic Ltd —Nantwich
- £26,436.80 - £29,580.00 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Free parking
- Store discount
Quick apply
Medical Secretary
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Part-time
- Remote
- Microsoft Office
- Annual leave
3d
Administrator
Opcare —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
3d
Medical Secretary
Biddulph Valley Surgery —Biddulph
- £13.30 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
12d
Booking & Scheduling Assistant
Northern Care Alliance NHS Foundation Trust —Salford
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
3d
Receptionist Urgent Treatment Centre
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £25,272 a year
- Full-time
2d
Rapid Discharge Facilitator
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £28,392 - £31,157 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
9d
Medical Secretary (Bank)
Circle Health Group —Northwich
- Up to £14 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Typing
- Annual leave

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Patient Call Handler

The Functional Gut Group
Manchester

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
GP surgery experience
GCSE
Administrative experience
Organisational skills
Medical terminology
Communication skills
Time management
Office experience

Full job description

KEY RESPONSIBILITIES:

The Patient Call Handler is responsible for managing incoming and outgoing calls, providing patients with accurate information, and ensuring a high standard of customer service. The role supports the smooth operation of clinical services by effectively handling enquiries, booking appointments, and directing patients appropriately.

MAIN DUTIES AND RESPONSIBILITIES:

· Answer incoming calls from patients in a professional and empathetic manner

· Respond to patient enquiries, requests and concerns providing clear and accurate information

· Deliver a high standard of patient care and customer service at all times

· Handle sensitive situations with professionalism and discretion

· Manage challenging calls calmly and effectively

· Navigate high call volumes efficiently

· Escalate urgent or complex queries to the appropriate clinical or management team

Appointment Management and Patient Communication

· Book, amend, and cancel patient appointments in line with service procedures

· Prioritise urgent cases appropriately (following protocols)

· Provide clear information about services, opening times, and procedures

· Relay messages accurately to clinicians and staff

· Record call details and outcomes clearly within the patient records accurately

· Support general administrative tasks

· Follow practice protocols to identify urgent or emergency cases

· Escalate calls to clinicians when necessary

Confidentiality and Compliance

· Maintain strict patient confidentiality in line with GDPR

· Follow all policies relating to data protection and information governance

· Adhere to safeguarding and clinical safety procedures

QUALITICATIONS AND SKILLS REQUIRED:

· Previous experience in a call handling, customer service, or healthcare environment

· Excellent communication and listening skills

· Ability to remain calm under pressure

· Ability to multi-task, manage conflicting priorities &requests, and problem-solving skills

· Professional and polite telephone manner

· Strong ICT skills with experience of data inputting, using Microsoft packages and Patient Management systems

· Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

· Ability to provide empathy and professionalism to all callers

· Previous experience in a GP practice or healthcare setting

· Understanding of medical terminology

· Customer service or qualification (desirable)

GENERAL:

· Willingness to work to all Policies and Procedures in place, including undertaking any mandatory training when necessary.

· Ability to work to any deadlines set, using own initiative or as part of a team.

· Flexibility to work occasional out of hours, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

· Willingness to undertake an Standard DBS check.

SALARY AND BENEFITS:

Salary: £30,000 per annum
Contract type: 12-month fixed term contract
Location: Manchester
Hours: 40 hours per week over 5 days (Monday to Friday)
Position is clinic based from 8am to 4.30pm daily
Annual Leave: 25 days starting from 1st March plus Bank Holidays
Overtime and TOIL available
Private Health Cover (following completion of the 6-month probationary period)
Employee pension scheme
Birthday day off
Access to EAP (Employee Assistance Programme)
Bike2work Scheme

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in middlewich, chs

Patient Call Handler

Patient Advsior

Dental Receptionist

Receptionist

Haematology Scheduler

Medical Receptionist

Patient Care Coordinator

Administrator

Telephonist

Support Secretary

Helpline Advisor (Part-Time)

Care Navigator

Front of House & Patient Co-ordinator

Medical Secretary

Administrator

Medical Secretary

Booking & Scheduling Assistant

Receptionist Urgent Treatment Centre

Rapid Discharge Facilitator

Medical Secretary (Bank)

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