Who We Are
Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.
So, what’s great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world’s busiest public transit spaces. If you like challenges, we should talk.
What You’ll Do
Embross is looking for a Contract Manager to join our team.
The Contact Manager will be a key player in the sales process, helping ensure the efficient and effective close of business under consistent and favourable contract terms. This position will oversee the administration of the sales contracts process from start to finish. The Contract Manager will be responsible for managing contracts with Embross customers and partners globally with responsibilities including managing Embross contract templates (General Terms, Statements of Work, etc.), tailoring contract templates to specific opportunities, reviewing customer-provided contracts, tracking and handling renewals and working towards eventually negotiating contracts with customers.
The Contract Manager will be a key player in the procurement process, helping ensure favorable terms and pricing with our vendors, on a global basis. Working alongside the operations (engineering, production, product development, and project management) teams to drive the contract review and administration process including drafting and negotiation of contracts, in connection with several product offerings.
To be successful on our team, collaboration and engagement are key. Our team members regularly collaborate and with internal stakeholders, both in person and virtually. We build trust with the internal business team to ensure they don’t run into problems and assist when issues come up. This role involves dealing with a variety of internal clients and teams across business lines, who are all moving very quickly and have conflicting priorities and sometimes even interests.
Key responsibilities:
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Manage the contracting process with global partners and customers from the time of negotiation to the signing of documents and implementation of the contract,
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Coordinate contract verbiage with other internal departments including Finance, Sales, and Operations.
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Draft, manage, and implement all contract templates including amendments, renewals, purchase agreements, Statements of Work, framework agreements, licensing agreements, service agreements, privacy agreements, general terms, and terminations.
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Tailor and negotiate contracts including amendments, renewals, purchase agreements, Statements of Work, framework agreements, licensing agreements, service agreements, privacy agreements, general terms, and terminations as appropriate based on delivery and scope particulars, business willingness to accept risk.
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Identify needs for outside council, working with outside counsel when required
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Manage contract lifecycles and act as the point of contact for both internal and external customers regarding contractual issues
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Review and negotiation of vendor contracts
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Document customer correspondence, status reports, and other relevant documents about the contract
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Updating and revising Embross’ s standard contracts and assisting with organizing and building a library of templates for use by team members and other internal stakeholders
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Organizing workflows for reviewing current processes and building out new ones to improve team efficiency, productivity, and impact including improving intake systems and other tools
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Contract-related support for the Sales team throughout the sales process:
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responding to legal-related inquiries
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drafting of special terms and conditions
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responding to redlines to our standard master contract
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reviewing and negotiating customers provide general terms and other agreements
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draft changes to routine contracts using standard forms; and
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drafting and negotiating Statements of Work
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drafting and negotiating framework agreements
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general assistance with Order Forms
Required Knowledge, Skills, Abilities, and Other Characteristics:
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Ability to review Prime Contracts, Subcontracts, License Agreements, General Terms, Statements of Work, and similar to understand obligations, liabilities, and risks; highlight risks and work with management to determine the acceptable risk level.
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Drafting and negotiation of Contracts, Supply Agreements, etc.
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Prepare, develop, and manage timely contractual correspondence and notices by contractual requirements
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Develop and maintain efficient systems and processes for identifying and capturing any potential commercial issues and changes
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Ensure a current log of all issues and changes are maintained for each contract.
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Ensure accurate issue files for all contractual/commercial issues are maintained for each contract
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Manage the administration of upstream and downstream contracts
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Implement proper document control processes and ensure compliance
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Identify needs for outside legal counsel, liaise with the outside legal council as required.
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Perform periodic risk assessments and provide recommendations for any available mitigation measures
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Assist the bids and proposals teams in reviewing legal terms of RFQs, RFPs, and associated documents, including proposed contracts
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This role is demanding, and it is expected that the successful candidate will work at times, outside of normal business hours
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Performs other duties as assigned.
Education, Experience and Skills: To qualify for the role, you must have:
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Bachelor’s or higher degree in law
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Strong verbal and written communication skills in English are required.
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5+ years experience in Contract Management.
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Excellent project and time management skills including experience in the planning, developing, and maintaining of contract processes
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Risk analysis experience and appreciation of business considerations; able to distinguish between that which is critical and that which may be compromised on
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Meticulous attention to detail and accuracy
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Excellent oral and written communication, drafting, and negotiation skills
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Contract Negotiations experience
Preferred Experience and Skills
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Experience working with cross-functional teams from legal to sales, engineering to finance, to marketing, and beyond.
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Motivated and disciplined in managing competing priorities and deadlines
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Information technology experience
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Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building, and leadership
Location: Candidates located within commuting distance of our Gatwick Airport office will follow a hybrid work schedule. Candidates located outside the area may work remotely.
Travel Requirements:
Job responsibilities will most typically be performed from Embross’ facilities while from time-to-time travel will be required as part of contract negotiations. The Contract Manager is expected to travel when such represents the most effective manner of completing the contract/negotiations.
What We Offer
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World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.
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Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career.
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Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.
To support our talented workforce, apart from the base salary, we also offer:
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Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary.
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Flexible working environment.
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Frequent social events – BBQ, Bowling, Picnics, Food drives, parties, and a lot more.
Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please email [email protected]
