Customer experience agent Work, Jobs in Milton Keynes, Bkm (with Salaries)

Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Receptionist
LAH Property Marketing —Milton Keynes
- £15,748.20 - £31,496.40 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
14d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Receptionist
Leisure Solutions Community Trust —Milton Keynes
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
1d
Trainee Sales Negotiator
Michael Anthony Estate Agents —Milton Keynes
- £24,420 - £30,000 a year
- Weekend availability
- Customer service
- No experience needed
- Administrative experience
- Free parking
Quick apply
Temporary Accommodation Assistant
Milton-Keynes-Council —Milton Keynes
- £26,824 - £28,142 a year
- In-person
- Annual leave
- Employee discount
6d
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Customer service
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Experience Executive
Step Change Outsourcing —Stevenage
- From £25,610.65 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Trainee Estate Agent
Click That Property —Luton
- £24,000 - £28,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply
9d
Telesales Agent
AWR Northampton —Northampton
- £25,000 - £45,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
Quick apply
6d
Service Desk Support Agent - French Speaking
nLighten —Milton Keynes
- Microsoft Outlook
- Customer service
- Salesforce
Quick apply
Personal Travel Expert - Milton Keynes
DERTOUR UK —Milton Keynes
- £26,773 a year
- Weekend availability
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
Guest Service Agent - Soho Farmhouse
Soho House & Co. —Banbury
- £15.50 an hour
- Weekend availability
- Hotel
- Employee discount
Quick apply
7d
Part Time Rental Sales Agent - Luton Airport
SIXT UK —Luton
- £13,602 - £14,202 a year
- Part-time
- Sales
- English
- Driving
- Paid training
- Annual leave
Quick apply
10h
Contact Centre Agent
UCFS Europe Company —Biggleswade
- Customer service
- English
- Microsoft Office
Quick apply
Estate Agent
Prime Choice —Kettering
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
7d
Lifeguard
Leisure Solutions Community Trust —Milton Keynes
- £26,509.51 a year
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Operations Ramp Agent
DHL —Luton Airport
- Microsoft Outlook
- English
- Microsoft Office
- Free parking
- Employee assistance programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
- Sales
Quick apply

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Helpdesk Agent (Full Time Office Working inc weekends)

Ostara Systems -
Milton Keynes

Apply Now

Job details

Full-time
£26,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system

The successful candidate will also be able to:

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution
Manage their own work flow and administrative tasks in line with client SLAs
Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.
Communicate both internally and externally with emphasis on a pro-active service delivery
To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.
Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.
To actively promote and act as an Ambassador for the services which our clients represent.
To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.
To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.
Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.
Take proactive steps to positively impact Contact Centre targets & measures.
With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.
To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel
Strong verbal and written communication skills within a professional environment
2 years or more experience working in a customer service environment
Effective in ensuring the customer is at the forefront of all we do
Demonstrate a strong commitment to customer service in all activities
Demonstrate a desire to learn and succeed in a service environment
Excellent problem-solving skills
Excellent communication & Influencing skills

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Apply Now

Refine Your Search

customer experience agent jobs in milton keynes, bkm

Helpdesk Agent (Full Time Office Working inc weekends)

Receptionist

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Receptionist

Trainee Sales Negotiator

Temporary Accommodation Assistant

Trainee European Import Operator

Customer Experience Executive

Trainee Estate Agent

Telesales Agent

Service Desk Support Agent - French Speaking

Personal Travel Expert - Milton Keynes

Customer Service Manager

Guest Service Agent - Soho Farmhouse

Part Time Rental Sales Agent - Luton Airport

Contact Centre Agent

Estate Agent

Lifeguard

Operations Ramp Agent

JUNIOR SALES ADVISOR

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