Retention specialist Work, Jobs in Milton Keynes, Bkm (with Salaries)

Customer Loyalty Advisor
CreatePay —Milton Keynes
- £28,000 a year
- CRM software
- Customer service
Quick apply
6d
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems
Customer Success Specialist, Mandarin and English Speaking
Spreetail —Leighton Buzzard
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Quick apply
Registered Manager
PJ Care —Milton Keynes
- £60,000 - £70,000 a year
- Management
- Team management
- Free parking
- Employee discount
5d
Connect to Work Lead Employment Specialist
Acorn Training —Daventry
- £30,000 - £32,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- First Aid Certification
- Annual leave
- Referral programme
Quick apply
Team Manager - Multi-Agency Exploitation Hub
Northamptonshire Children's Trust —Northampton
- £56,972 - £61,323 a year
- Call to connect
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
10d
Community Wealth Building Manager
Luton Borough Council —Luton
- £50,269 - £53,460 a year
- Remote
- Relocation assistance
- Annual leave
2d
SEN Tutors
Young Giants —Princes Risborough
- £30 - £40 an hour
- English
- Bachelor's degree
- Travel
Quick apply
Head of New Business Mobilisation
Absolute Taste —Bicester
- Weekend availability
- Hospitality
- Project management
- Presentation skills
Quick apply
13d
Caterlink - Operations Manager
Caterlink —Milton Keynes
- Full-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Microsoft 365 Specialist
Intercity Technology —Shefford
- Microsoft Office
- SharePoint
- Employee assistance programme
Digital Marketing Account Manager
Receptional Ltd —Bedford
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Social media management
- Mentoring
- In-person
- Free parking
- Work from home
Quick apply
11d
Digital Marketing Account Manager (£32K - £42K DOE)
Receptional Ltd —Bedford
- £32,000 - £42,000 a year
- Hybrid work
- In-person
- AI
- Marketing
- Flexible schedule
- Referral programme
6d
Examination Arrangements Assessor
The Bedford College Group —Bedford
- £30,915 - £41,085 a year
- Full-time
- Microsoft Office
- Annual leave
School Nurse - Specialist Community Public Health Nurse
Central and North West London NHS Foundation Trust —Newport Pagnell
- £39,959 - £48,117 a year
- Full-time
- Communication skills
- School
- Nursing
- Annual leave
- Employee assistance programme
3d
Qualified Social Worker - Safeguarding Team
West Northamptonshire Council —Northampton
- £39,190 - £41,797 a year
- Analysis skills
- Organisational skills
- IT
2d
Leak Detection Engineer
Building Transformation —Bedford
- £37,000 - £45,000 a year
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Teacher - Sociology and Criminology
The Bedford College Group —Bedford
- £33,048 - £38,169 a year
- Part-time
- Education
- Communication skills
- Teaching
- Annual leave
11d
Automation Product Specialist
SMC Corporation (UK) Ltd —Milton Keynes
- Engineering
- Travel
Quick apply
13d

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Customer Loyalty Advisor

CreatePay
Milton Keynes

Quick apply

Job details

£28,000 a year
6 days ago

Benefits

Casual dress

Qualifications

CRM software
Customer service

Full job description

About CreatePay

At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that’s exactly the kind of experience we want every interaction with us to deliver.

About the Role

We’re looking for a commercially minded, customer-focused Customer Loyalty & Retention Specialist to join our team.

This role is all about protecting and growing our existing customer base. You’ll speak to customers who are considering cancelling, reviewing their pricing, or reaching renewal - and you’ll work to understand their concerns, find solutions, and retain their business.

You’ll take ownership of pricing reviews, contract renewals, and at-risk accounts, balancing customer needs with commercial outcomes. This is not a reactive admin role. It’s about influencing conversations, negotiating confidently, and turning potential losses into long-term relationships.

If you’re someone who enjoys having meaningful conversations, spotting opportunities, and making commercial decisions that protect revenue, this is for you.

Please note - this role is suitable for UK-Based residents.

Requirements

Key Responsibilities

Proactively contacting customers to renew contracts and ensure continued service satisfaction.
Receiving inbound customer service calls and resolving queries efficiently and professionally.
Manage and respond to cancellation requests, identifying root causes and working to retain accounts wherever possible.
Conduct pricing reviews and present revised offers in line with company retention strategy.
Maintain and update the CRM, including the boarding of new accounts.
Provide support via shared inboxes and respond to internal/external queries efficiently.
Liaise with third-party partners to resolve customer issues and ensure SLAs are met.
Deliver general operational and administrative support across the team.
Assist with basic reporting and data tracking where needed.
Identify and suggest areas for operational improvement and process efficiency.
Support training and upskilling initiatives across the team when required.

What We're Looking For

Previous experience in a retention, loyalty, renewals, or telephone-based customer service role.
Experience working in a card payments or fintech business is a strong plus, but not essential.
Exceptionally organised with strong attention to detail.
Comfortable working across multiple systems and tools (CRM experience is a plus).
A confident communicator, both written and verbal.
Proactive, adaptable, and comfortable with changing priorities.
A natural problem-solver who takes ownership and gets things done.

Benefits

What You’ll Get

25 days’ holiday plus Bank Holidays
Casual dress and relaxed office culture
Regular incentives – including the chance to earn overseas trips!
Free CreatePay Rewards access
Free gym passes
The chance to work in a fast-growing, supportive team where your impact is genuinely felt

Quick apply

Refine Your Search

retention specialist jobs in milton keynes, bkm

Customer Loyalty Advisor

Customer Success Manager - Microsoft

Accounts Receivable Specialist

Customer Success Specialist, Mandarin and English Speaking

Registered Manager

Connect to Work Lead Employment Specialist

Team Manager - Multi-Agency Exploitation Hub

Community Wealth Building Manager

SEN Tutors

Head of New Business Mobilisation

Caterlink - Operations Manager

Microsoft 365 Specialist

Digital Marketing Account Manager

Digital Marketing Account Manager (£32K - £42K DOE)

Examination Arrangements Assessor

School Nurse - Specialist Community Public Health Nurse

Qualified Social Worker - Safeguarding Team

Leak Detection Engineer

Teacher - Sociology and Criminology

Automation Product Specialist

I want to receive the latest job alerts for retention specialist in milton keynes, bkm

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