Warranty manager Work, Jobs in Milton Keynes, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Retail Manager
Listers —Northampton
- Up to £64,500 a year
- Full-time
- Free parking
- Health & wellbeing programme
Corporate Strategy Officer
NHBC —Milton Keynes
- £45,000 - £53,000 a year
- No degree
- In-person
- Communication skills
- Annual leave
- Employee discount
Senior Product Owner
cinch —Milton Keynes
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Manager Fleet Sales smart UK (f/m/d)
smart Automobile —Milton Keynes
- English
- Analysis skills
- Presentation skills
Live Event Equipment - Service /Workshop Manager
IPS —Bletchley and Fenny Stratford
- £35,581 - £40,918 a year
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Sales Advisor - Milton Keynes Omoda
Allen Motor Group —Milton Keynes
- £22,770 - £47,500 a year
- Customer service
- Employee discount
- Referral programme
6d
Race Product Development & Technical Associate
Freeman Automotive (UK) Ltd / EBC Brakes —Northampton
- From £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
3d
New Car Sales Advisor - Milton Keynes KIA
Allen Motor Group —Milton Keynes
- £22,770 - £47,500 a year
- Customer service
- Employee discount
- Referral programme
Service Manager
Blackwell Earthmoving Limited —Aylesbury
- Full-time
- Management
- Team management
- APIs
Quick apply
2d
Transaction Manager - Northampton BYD
Marshall Motor Group —Northampton
- £28,000 - £55,000 a year
- Weekend availability
- Sales
- Annual leave
- Employee discount
Technical Services Assistant Manager (f/m/d)
Niterra EMEA GmbH —Hemel Hempstead
- Product management
- Quality control
- Leadership
General Manager
Lucy Electric —Thame
- Sales
- Customer service
- Engineering
Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm
Safran Engineering Services UK Limited —Pitstone
- PMP
- Engineering
- Project management
Quick apply
Senior Project Manager
Dematic Ltd. —Banbury
- Full-time
- PMP
- Engineering
- Master's degree
Sales Advisor - Kettering Chery
Allen Motor Group —Kettering
- £22,770 - £47,500 a year
- Customer service
- Employee discount
- Referral programme
Fleet Controller
BS Trailer Services —Leighton Buzzard
- £32,000 a year
- Mechanical knowledge
Commissioning Manager
Kier Group —Luton
- Full-time
- Travel
- Flexible schedule
Sales Advisor - Northampton OMODA | Jaecoo
Allen Motor Group —Northampton
- £22,770 - £47,500 a year
- Customer service
- Employee discount
- Referral programme
13d

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Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

warranty manager jobs in milton keynes, bkm

Customer Service Manager

Customer Care Coordinator

Retail Manager

Corporate Strategy Officer

Senior Product Owner

Manager Fleet Sales smart UK (f/m/d)

Live Event Equipment - Service /Workshop Manager

Sales Advisor - Milton Keynes Omoda

Race Product Development & Technical Associate

New Car Sales Advisor - Milton Keynes KIA

Service Manager

Transaction Manager - Northampton BYD

Technical Services Assistant Manager (f/m/d)

General Manager

Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm

Senior Project Manager

Sales Advisor - Kettering Chery

Fleet Controller

Commissioning Manager

Sales Advisor - Northampton OMODA | Jaecoo

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