Line technical Work, Jobs in Milton Keynes, Eng (with Salaries)

Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Internal Technical Support Engineer – Woodworking Machinery
Felder UK Ltd —Milton Keynes
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Electrical experience
- In-person
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Hitchin
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
Quality Assurance Technician
Deli24 Ltd —Bletchley
- £15 an hour
- Full-time
- English
- Microsoft Office
- Analysis skills
Quick apply
7d
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Level 2 Service Desk Engineer
Advania —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
10d
1st Line Support/Helpdesk - (MSP)
Vizion 4 IT Ltd —Milton Keynes
- £27,000 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
4d
IT 2nd Line Support Engineer
Lockheed Martin Corporation —Ampthill
- Full-time
- Microsoft Office
- Travel
- IT
Workday Support Apprentice
Steven Eagell Limited —Milton Keynes
- Microsoft Excel
- Organisational skills
- Time management
Quick apply
11d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Engineering Technician
AG Barr —Milton Keynes
- £30,471 - £45,706 a year
- Full-time
- Maintenance
- IT
- Employee discount
Quick apply
IT Executive
Step Change Outsourcing —Stevenage
- £30,000 a year
- Full-time
- SQL
- Computer networking
- In-person
- Free parking
- Referral programme
Quick apply
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Home Counties) —Berkhamsted
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
3d
Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Production Technician
SMC Corporation (UK) Ltd —Milton Keynes
- Monday to Friday
- Employee discount
Quick apply
20h
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
10d
Test Technician
Applus 3C Test Ltd —Silverstone
- From £26,000 a year
- Full-time
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Graduate Quality Engineer
Ferrovial —Milton Keynes
- Full-time
- English
- Master's degree
- IT
3d

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line technical jobs near milton keynes, eng

Second Line Technical Support Analyst

Kinetic Software -
Milton Keynes

Apply Now

Job details

£32,000 - £39,000 a month

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Jira
Azure
Relational databases
Microsoft SQL Server
Technical support
SQL
Zendesk
ITIL
Application support
Root cause analysis
Communication skills

Full job description

About Kinetic

At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

The Role

We are seeking a Technical Support Analyst to deliver high-quality 2nd line application and technical support for our cloud-based SaaS platforms. This role focuses exclusively on technical and application support, combining strong problem-solving skills, customer engagement, and deep technical investigation.

What You'll Be Doing

You will act as a trusted technical escalation point, owning customer issues end-to-end, working closely with 1st line support, development, and infrastructure teams to diagnose, resolve, and prevent complex issues. This role does not include system integration design or delivery responsibilities.

Technical & Application Support

Provide 2nd line application and technical support for Kinetic’s enterprise software platforms servicing both Student Housing and Conference & Events.
Investigate, diagnose, and resolve complex incidents related to data, configuration, performance, and platform behaviour.
Use SQL and relational database expertise to analyse data issues, identify root causes, and support fixes.
Troubleshoot issues across Microsoft SQL Server and Microsoft Azure environments, including performance and connectivity concerns.
Support software upgrades, patching, cloning, and environment-related activities.
Perform root cause analysis and contribute to long-term fixes and service improvements.

Case Ownership & Customer Experience

Manage support cases end-to-end, acting as the primary technical owner until resolution.
Communicate clearly and confidently with customers, keeping them informed throughout the lifecycle of an issue.
Lead or participate in customer calls and meetings with a strong technical support focus.
Ensure support outcomes go beyond resolution, delivering confidence and a positive customer experience.

Collaboration & Escalation

Work closely with 1st line support, engineering, infrastructure, and product teams to resolve complex issues.
Escalate defects and risks appropriately, providing clear technical detail and evidence.
Participate in a support rota as required to support UK and North American customers.

Continuous Improvement

Document support investigations, resolutions, and known issues to build internal knowledge and improve future response times.
Share customer insights and recurring themes with internal teams to influence product and service improvements.
Contribute to refining support processes, tooling, and best practices.

What You'll Bring

Essential Experience

3–5 years’ experience in a technical support, application support, or similar role within SaaS or enterprise software environments.
Strong SQL and relational database skills, including writing queries and diagnosing data-related issues.
Hands-on experience supporting Microsoft SQL Server and Microsoft Azure in production environments.
Proven ability to troubleshoot and resolve complex technical issues methodically.
Experience using ticketing and support tools such as Zendesk, Jira, or Salesforce.
Excellent communication skills, with the ability to translate between technical and non-technical audiences.
Strong customer focus with a calm, confident approach under pressure.

Nice to Have

Experience supporting higher education, housing, or events platforms.
Exposure to cloud-based VM architectures and production support environments.
Familiarity with ITIL-based support practices.

Benefits & Perks

At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:

25 days holiday (plus bank holidays) - with extra days the longer you’re with us
Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
Enhanced pension contributions to support your future
Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
Salary sacrifice schemes for electric vehicles and cycle-to-work
24/7 access to our Employee Assistance Programme for confidential advice and support
A full annual health check to keep you at your best
A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
A genuine people-first culture where your growth and wellbeing come first
Performance-related bonus scheme to reward your contribution
Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent

We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

line technical jobs in milton keynes, eng

Second Line Technical Support Analyst

Internal Technical Support Engineer – Woodworking Machinery

1st line Support Engineer

IT Field Support Technician - T2 / Second Line Immediate Start

Quality Assurance Technician

On-Site 1st/2nd Line Support Technician

Level 2 Service Desk Engineer

1st Line Support/Helpdesk - (MSP)

IT 2nd Line Support Engineer

Workday Support Apprentice

Technical Support Center Engineer

Engineering Technician

IT Executive

Data Analyst (Part-Time – 1 Day Per Week)

Contact Centre Advisor (Night Shift)

Production Technician

Cyber Security Analyst

Account Co-Ordinator

Test Technician

Graduate Quality Engineer

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