Support Technician
Jonas Software —Milton Keynes
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Product Developer - Bakery
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Royal Mail Group —Milton Keynes
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The Open University —Milton Keynes
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Sunglass Hut —Milton Keynes
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Retail Sales Advisor - Milton Keynes 24hrs Part Time
Oak Furnitureland —Milton Keynes
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5d
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Kinetic Software —Milton Keynes
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The Hampstead Tea & Coffee CO —Cranfield
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14d
Trainee Sales Assistant
A CERTAIN VINTAGE LIMITED —Milton Keynes
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2d
Retail Sales Advisor - Milton Keynes 16hrs Part Time
Oak Furnitureland —Milton Keynes
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- Part-time
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5d

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product support jobs near milton keynes, eng

Support Technician

Jonas Software -
Milton Keynes

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Job details

Full-time

Qualifications

IT support
Root cause analysis
Communication skills
Help desk

Full job description

Job Description:

Support Technician

MWC Partners are the UK’s leading independent reseller of Cegid Retail, the omnichannel POS solution for fashion and specialty retail.

Our services range from supporting feasibility studies and system design through to functional requirement workshops, system configuration, hardware procurement, and comprehensive testing ahead of installation and ongoing support.

In addition to delivering these services across the Cegid community, we also provide hardware procurement and installation for other leading POS platforms, including LS Retail, Microsoft Dynamics 365, and Retail-J.

We are also specialists in retail payments technology, with deep expertise in integrating point-of-sale software with payment systems for global payment service providers—all backed by our commitment to service excellence.

About the role

We’re looking for a proactive Support Analyst to join our growing team. You’ll be the first point of contact for customers, helping resolve technical issues and ensuring their retail systems operate smoothly.

This is a fast-paced, customer-facing role where you’ll take ownership of issues and see them through to resolution.

Key responsibilities

Act as the first point of contact for technical support queries via phone and email
Diagnose and resolve hardware, software, and network issues
Log and manage support tickets, ensuring all key information is captured
Take ownership of issues through to resolution, keeping customers updated
Escalate complex issues to internal teams with clear and detailed handovers
Monitor Service Level Agreements (SLAs) and proactively manage risks
Deliver a high standard of customer service at all times
Identify recurring issues and support root cause analysis
Ensure compliance with health and safety standards
Participate in an on-call rota which is- 1 in 3 weeks of evening on-call and 1 in 6 weekends.

What we’re looking for

Excellent written and verbal communication skills
Strong problem-solving ability
Ability to work independently and under pressure
Experience with Microsoft OS and Office applications
Awareness of the retail environment
Experience in a helpdesk or IT support environment would be advantageous.

Business Unit:

MWC Partners Ltd

Scheduled Weekly Hours:

37.5

Number of Openings Available:

Worker Type:

Regular

Career Site:

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

IS THIS YOU?

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product support jobs in milton keynes, eng

Support Technician

Loss Prevention Officer

Product Coordinator

Travel Sales Consultant

Product Developer - Bakery

Customer Services Advisor

Service Advisor

Postperson with Driving

Digital Marketing Executive

User Researcher - Digital Services

Sales Associate

Prep Centre Manager

Claims Validation Claims Handler

Specialist Customer Care Advisor - Telephony

Retail Sales Advisor - Milton Keynes 24hrs Part Time

Product Owner

Service Administrator

Marketing Associate

Trainee Sales Assistant

Retail Sales Advisor - Milton Keynes 16hrs Part Time

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