Senior duty manager Work, Jobs in Milton Keynes, Eng (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Duty Manager
Daytona Motorsport —Milton Keynes
- £13.50 - £14.75 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
2d
Senior Infrastructure Cluster Manager
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- English
- Travel
- Annual leave
- Flexible schedule
Quick apply
Senior Contracts and Performance Manager
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £57,528 - £64,750 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Flexible schedule
Quick apply
Client Care Manager
Key Conveyancing —Northampton
- From £35,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
4d
Senior Manager Operational Excellence
Zebra Technologies —Bourne End
- Full-time
- Management
- Master's degree
- Analysis skills
Senior General Manager - Self Contained accommodation
Woburn —Milton Keynes
- £55,000 - £65,000 a year
- Weekend availability
- Restaurant
- Referral programme
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Quality and Risk Manager
Circle Health Group —Milton Keynes
- Up to £60,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Employee discount
- Life insurance
10d
Service Manager - Milton Keynes
Chapter 2 —Milton Keynes
- £55,000 a year
- Hybrid work
- Management
- Travel
- Organisational skills
10d
Construction Administrator
Rose Roofing —Bedford
- £25,000 - £32,000 a year
- Temporary
- CRM software
- Google Suite
- Administrative experience
- Free parking
Quick apply
4d
Environmental Support & Enforcement Team Manager
Waste Investigations Support & Enforcement Limited —Milton Keynes
- £15 an hour
- Overtime
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
General Manager (People) - Market Hall
Future Wolverton —Milton Keynes
- £35,000 a year
- Full-time
- Management
- First Aid Certification
- In-person
- Annual leave
Quick apply
Asbestos Manager (12m FTC)
SettleParadigm —Letchworth
- £71,708 a year
- Full-time
- Continuous improvement
- Communication skills
- Free parking
Quick apply
2d
Sales Resources Coordinator
Arnold Clark —Milton Keynes
- From £0.01 a year
- Monday to Friday
- Microsoft Excel
- Project management
- IT
- Annual leave
- Employee discount
Quick apply
Senior Cleaning Team Leader
Churchill Group —Milton Keynes
- £15.25 an hour
- In-person
- Employee discount
Quick apply
Hospitality Manager
Haas F1 Team —Banbury
- Weekend availability
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
1d
Deputy Manager
Meadowspire Children’s Services —Northampton
- £36,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
Quick apply
9d
Catering Supervisor
Silverstone —Silverstone
- Full-time
- Driving
- Communication skills
Quick apply

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Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior duty manager jobs in milton keynes, eng

Key Accounts Manager

Duty Manager

Senior Infrastructure Cluster Manager

Senior Contracts and Performance Manager

Client Care Manager

Senior Manager Operational Excellence

Senior General Manager - Self Contained accommodation

Duty Operations Manager

Quality Improvement Lead

Quality and Risk Manager

Service Manager - Milton Keynes

Construction Administrator

Environmental Support & Enforcement Team Manager

General Manager (People) - Market Hall

Asbestos Manager (12m FTC)

Sales Resources Coordinator

Senior Cleaning Team Leader

Hospitality Manager

Deputy Manager

Catering Supervisor

I want to receive the latest job alerts for senior duty manager in milton keynes, eng

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