complaints manager Work, Jobs in minworth, war (with Salaries)

Operations Manager
PHSGroup —Sutton Coldfield
- Management
- Customer service
- Microsoft Office
8d
Global Compliance & Complaints Manager - 12 month FTC
RICS —Birmingham
- Hybrid work
- Continuous improvement
- Travel
- Agile
- Annual leave
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
8d
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Duty Manager
Birmingham Community Leisure Trust —Birmingham
- £14.85 an hour
- Part-time
- Supervising experience
- Organisational skills
- Communication skills
1d
Debarment and Investigations Lead
Government Commercial Agency —Birmingham
- £59,877 - £66,869 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Work from home
1d
Crematorium Manager
Horizon Cremation Ltd —Cannock Chase
- Full-time
- Management
- Heavy lifting
- Sales
- Health & wellbeing programme
- Life insurance
Quick apply
14d
Operations Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hotel
- Referral programme
Quick apply
5d
Retail Bureau Manager
Eurochange —Tamworth
- £13.80 an hour
- Full-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Customer Care Manager ( Complaints Handler ) Part or Full Time
Warwick Nub News —Warwick
- £30,000 a year
5d
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
3d
Duty Manager
The Warwickshire Golf and Country Club —Warwick
- £29,000 - £31,000 a year
- Weekend availability
- Hospitality
- Communication skills
- Free parking
- Employee assistance programme
Compliance Manager (Healthcare)
Far Fillimore Care Home —Kidderminster
- £47,000 - £50,000 a year
- Full-time
- Nursing home
- Presentation skills
- Travel
- Free parking
Quick apply
1d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply

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Operations Manager

PHSGroup -
Sutton Coldfield

Apply Now

Job details

Permanent
8 days ago

Qualifications

Management
Customer service
Microsoft Office
Analysis skills
Continuous improvement
Business coaching
Leadership
Communication skills

Full job description

Operations Manager

Main Purpose of the Role

The Operations Manager is responsible for the overall leadership and performance of the depot, ensuring the effective management of labour, productivity, quality, and safety across all operational areas. You will oversee the site through robust operating plans, procedures, and KPIs, ensuring consistent delivery of service excellence. This role requires strong leadership, operational expertise, and a continuous improvement mindset to drive efficiency, safety, and customer satisfaction.

Key Responsibilities

Leadership & People Management

Lead, inspire, and develop the operations team, setting clear objectives, priorities, and performance measures.
Create a high‑performing, motivated workforce through effective coaching, communication, and engagement.
Recruit, select, train, schedule, coach, and develop employees at all levels.
Conduct performance reviews, manage corrective actions, and address personnel issues in line with company policy.
Ensure all employees represent the company professionally in appearance, behaviour, and quality of work.

Operational Excellence

Ensure all Standard Operating Procedures (SOPs) are consistently followed across all departments.
Manage daily operations across the warehouse and wash line, ensuring timely and high‑quality product delivery.
Drive performance against operating plans, budgets, SLAs, and KPIs.
Maintain a safe, organised, and legally compliant depot environment.
Oversee driver operations, ensuring compliance with transport policies and vehicle maintenance standards.

Continuous Improvement & Risk Management

Deliver a continuous improvement agenda, identifying opportunities to enhance efficiency, service delivery, and customer experience.
Explore new technologies and processes to improve operational performance.
Proactively identify risks and implement robust mitigation plans.
Ensure all audit actions (ISO, IIP, H&S) are completed and fully compliant.

Customer & Stakeholder Management

Handle customer queries and complaints in line with KPIs, ensuring timely communication with Teacrate customer care teams.
Communicate the company vision, strategy, and priorities to all colleagues, ensuring alignment and engagement.
Provide operational insights and recommendations to support strategic planning and business growth.

Financial & Resource Management

Contribute to the creation of the depot budget and control annual costs.
Monitor and report projected overspend, ensuring financial targets are met.
Deliver and manage recruitment plans aligned with anticipated revenue and operational needs.
Analyse operational data, identify trends, and implement actions to improve productivity, quality, and customer service.

Skills & Experience Required

Proven experience managing staff at all levels.
Experience in a crate wash, warehouse, or production environment (advantageous).
Strong leadership and coaching skills with the ability to motivate and influence teams.
Excellent communication skills, both written and verbal, with the ability to engage individuals and groups.
Methodical, practical, and logical approach to problem‑solving.
Strong analytical skills with the ability to drive outcomes and challenge existing practices.
Experience managing budgets and controlling operational costs.
Ability to work effectively under pressure with a high level of commitment.
Proficient in Microsoft applications and able to learn new systems quickly.

Apply Now

Refine Your Search

complaints manager jobs in minworth, war

Operations Manager

Global Compliance & Complaints Manager - 12 month FTC

Store Manager

Duty Manager - Guest Experience

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Senior Scheduler

Customer Relationship Manager

Hygiene Manager

Duty Manager

Debarment and Investigations Lead

Crematorium Manager

Operations Manager

Retail Bureau Manager

Consumer Services Manager

Customer Care Manager ( Complaints Handler ) Part or Full Time

Operation Manager

Duty Manager

Compliance Manager (Healthcare)

Customer Service Manager - Pensions

Cleaning Manager

I want to receive the latest job alerts for complaints manager in minworth, war

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