Customer success manager Work, Jobs in Mirfield, Wyk (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
6d
Customer Success & Sales Operations Manager
Snugfort Limited —Middleton Park
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
11d
Sales Manager Working 5 Days per Week
Cars 2 ltd —Barnsley
- £75,000 a year
- Full-time
- Sales
- In-person
- Leadership
Quick apply
10d
Business Development Manager
RSM —Halifax
- £28,000 - £38,000 a year
- Full-time
- Sales
- Presentation skills
- Communication skills
- Free parking
- Sick pay
Quick apply
EU Cx Manager
Vintage.com —Morley
- Full-time
- Management
- Customer service
- IT
Quick apply
Store Manager: Flagship Bridal Store
Elite Bridal UK —Castleford
- £29,000 - £35,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Free parking
- Store discount
Quick apply
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Customer Success Manager
Cordance —Leeds
- Presentation skills
- Travel
- Organisational skills
- Annual leave
3d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Business Development Executive
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Service Executive
Nexus Vehicle Rental —Leeds
- £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Work from home
Quick apply
3d
Customer Success Manager I
GoCardless —Leeds
- £27,976 - £33,570 a year
- Sales
- Communication skills
Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wetherby
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Customer Account Manager
Advanced Supply Chain Group —Bradford
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
11d
Sales and Marketing Manager
The Next Tier Group Ltd —Wombwell
- £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Rental Administrator
Practical Car & Van Rental Huddersfield Elland —Elland
- £13 - £15 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
2d
Trainee Sales Executive
Imperial Corporate Events —Sheffield
- £29,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Work from home
Quick apply
4d
Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Leeds
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Sales Manager South
Loading Systems —Huddersfield
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Life insurance
Quick apply

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customer success manager jobs near mirfield, wyk

Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
6 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in mirfield, wyk

Customer Service & Planning Manager

Customer Success & Sales Operations Manager

University Partnerships Manager

Sales Manager Working 5 Days per Week

Business Development Manager

EU Cx Manager

Store Manager: Flagship Bridal Store

Customer Success Manager

Customer Success Manager

Customer Support Manager

Business Development Executive

Customer Service Executive

Customer Success Manager I

Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped

Customer Account Manager

Sales and Marketing Manager

Rental Administrator

Trainee Sales Executive

Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped

Sales Manager South

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