Customer experience advisor Work, Jobs in Mistley, Ess (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Service Advisor
East Suffolk Council —Woodbridge
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
2d
Sales - Sales Advisor - UK
New Look —Colchester
- Part-time
- Microsoft Word
10d
sales advisor 8 hours Colchester
Sostrene Grene —Colchester
- 8 hour shift
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
6h
Learning Support Assistant & IAG Advisor
TCHC Group —Ipswich
- £24,500 - £28,000 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
NFU Mutual Agency —Colchester
- £25,000 - £27,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
Dispenser
Boots —Ipswich
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Retail Customer Advisor
Retail Therapy & Trends Lavenham —Lavenham
- From £15.50 an hour
- Part-time
- Merchandising
- English
- In-person
- Store discount
- Employee discount
Quick apply
5d
Customer Service Advisor
Kier Group —Braintree
- Full-time
- Communication skills
- Flexible schedule
Sales/Customer Service Advisor
Gecko Trading Ltd —Witham
- £26,500 - £30,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
11d
Sales Executive
Radius Limited —Ipswich
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Advisor
Halfords —Colchester
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
4d
Field Service Technician, Respiratory Protection. Ipswich / East Anglia
Anchor Safety LLP —Great Blakenham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Continuous improvement
Quick apply
11d
Service Advisor
Wolsey Van Centre - Ipswich —Ipswich
- £29,500 - £31,000 a year
- Overtime
- Microsoft Word
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
Resourcing Advisor
OCS Group —Ipswich
- Organisational skills
- Communication skills
Quick apply
VEHICLE SERVCE ADVISOR
Europit Tyres —Heybridge
- £27,000 - £32,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Store discount
Quick apply
Trainee Dispenser
Boots —Sudbury
- £13.12 an hour
- Part-time
- No experience needed
- IT
- Employee assistance programme
- Employee discount
Sales Support Advisor
Utopia Direct —Braintree
- £27,870 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
5d
Health Business Centre Advisor
Suffolk County Council —Ipswich
- £25,185 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Data entry
- IT
- Annual leave
- Flexitime
2d

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customer experience advisor jobs near mistley, ess

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer experience advisor jobs in mistley, ess

Customer Service Advisor - Remote

Customer Service Advisor

Sales - Sales Advisor - UK

sales advisor 8 hours Colchester

Learning Support Assistant & IAG Advisor

Customer Service Advisor

Dispenser

Retail Customer Advisor

Customer Service Advisor

Sales/Customer Service Advisor

Sales Executive

Customer Services Advisor

Field Service Technician, Respiratory Protection. Ipswich / East Anglia

Service Advisor

Client Call Handler

Resourcing Advisor

VEHICLE SERVCE ADVISOR

Trainee Dispenser

Sales Support Advisor

Health Business Centre Advisor

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