Department manager Work, Jobs in Mitcham, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
NPD Coordinator
PrepWorld —Northfleet
- £36,000 - £40,000 a year
- Full-time
Quick apply
Massimo Dutti Department Manager - Kingston
INDITEX —Kingston upon Thames
- Full-time
- Employee discount
Quick apply
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Phlebotomist
Central and North West London NHS Foundation Trust —London
- £30,630 - £32,346 a year
- Part-time
3d
Office Manager
TLMC Ltd —London
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Annual leave
Quick apply
3d
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
12d
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
6d
Quality and Programmes Administrator
Universite Paris Dauphine - PSL, London campus —London
- £31,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Programme Manager
Local Village Network —London
- £25,000 - £26,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Supervising experience
Quick apply
3d
Operations Manager
The Royal Horticultural Society —London
- £43,000 a year
- Full-time
5d
Course Operations Manager
CST Training LTD —Bexley
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
4d
Sales Professional
Ralph Lauren —London
- Full-time
- Hospitality
- Merchandising
- Communication skills
- Employee discount
Facilities Coordinator
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
6d
Team Member
Escapade Group —Epsom
- £8.00 - £12.71 an hour
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Front of House Admin
LIPS Healthcare —Battersea
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
9d
Assistant Manager
Roxy Leisure —London
- £35,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Student recruitment officer / Course Advisor
Regent College London —London
- £30,000 a year
- Full-time
Quick apply
2d

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

department manager jobs in mitcham, gtl

Operational Excellence & Process Improvement Lead

NPD Coordinator

Massimo Dutti Department Manager - Kingston

Customer Service Advisor

Phlebotomist

Office Manager

Stock Manager

Experience & Engagement Manager

Service Delivery Manager

Quality and Programmes Administrator

Programme Manager

Operations Manager

Course Operations Manager

Sales Professional

Facilities Coordinator

Team Member

Independent Living Advisor

Front of House Admin

Assistant Manager

Student recruitment officer / Course Advisor

I want to receive the latest job alerts for department manager in mitcham, gtl

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