ROLE PURPOSE:
The purpose of the Senior Technical Services Technician role is to support the Technical Services Manager and set a consistent positive example to the Technical Services Team. They are to deliver efficient and practicable solutions that ensure the smooth running of the day to day operations of the ACM Guildford Campus. The role reports to the Technical Services Manager and involves both reactionary and planned maintenance, with a strong focus on independent working.
MAIN RESPONSIBILITIES:
- Set a consistent, positive example for the Technical Services Team with regard to punctuality, attitude, efficiency and work ethic
- Maintain client relationships with brand partners as assigned by TSM
- Oversee the maintenance of musical instruments and portable equipment, organising and actioning repair and/or replacement as necessary
- Propose full action plans for future works and submit for approval by TSM
- Consistently respond and action QR based fault reports in a timely manner
- Consistently respond and action incoming Facilities e-mail
- Responsibility to ensure Helpdesk tasks are completed and cleared efficiently on a daily basis
- Support the coordination of internal events, assemblies and inter-department occurrences by ensuring effective communication, identifying conflicts and troubleshooting throughout
- Assist the TSM with regularly scheduled Health & Safety checks
- Liaise with other departments to achieve common goals and ensure procedures, equipment and technology remain up to date
- Communicate effectively with the TSM and wider team to provide updates, progress reports and seek approval for further action
- Utilise Helpdesk, email, google calendar and Celcat to efficiently manage workflow
- Assist and communicate with other departments to identify collaborative needs, seeking approval from the TSM as necessary
- Assist with the maintenance of the functionality, the security and of health and safety schedules for all campus buildings and Technical Services work areas
- Monitor and report on condition of equipment and facilities
- Accommodate attendance of essential personnel such as external contractors, interested parties etc
- Communicate with staff and students regarding limitations, closures, equipment maintenance and privileges
- Accommodate equipment, plant and vehicle service schedules, repairs and maintenance
- Assist with building, equipment and instrument maintenance, repair and replacement
- Assist with redecoration, refurbishment and refresh of rooms, studios and communal spaces as deemed necessary by TSM
- Carry out all tasks assigned by the Technical Services Manager including responding to immediate technical faults, assisting with planned maintenance and maintaining periodic maintenance such as PAT testing and periodic security updates
- Effectively and reliably securing rooms and buildings
PERSON SPECIFICATION
Essential
- Utilisation of initiative for effective and efficient independent working
- Basic computer and administrative skills with familiarity of google workspace
- Reliable, organised and capable of working independently
- Studio skills - either experience working within music studios or a competent educational background
- Ability to maneuver musical equipment, such as amps, with or without assistance and/or use of assistive equipment
- Approachable, professional manner with clear written and oral communication skills
- Maintain a polite professional approach, even in high pressured situations
- Good team working skills and ability to build and maintain working relationships with colleagues, other staff, students and external contractors alike
- Ability to multitask in a high paced environment
- Excellent attention to detail
- Positive workplace attitude and approach to tasks, problems and people
- Willingness to participate in the emergency evacuation team and learn about fire safety
- Willingness to adopt a flexible working schedule approach, including early starts or late finishes, to assist with covering essential areas in the event of absence, holiday and sickness.
- Experience with maintenance or repair of instruments, amps or other studio based musical equipment
- Experience with soldering
- Experience, or formal training, with PAT testing
- Experience with refurbishment, decorating and basic maintenance with use of hand held tools - whether in a formal or casual environment
- Experience operating, maintaining or repairing SSL desks
- Experience operating, maintaining or repairing Audient desks
- Experience operating, maintaining or repairing MIDAS desks
- Experience operating, maintaining or repairing Soundcraft Live production desks
- Current First Aid at Work Qualification
- IPAF 3a (Scissor lift etc) certificate
- Experience in Live Theatre Sound & Lighting
Desirable Skills & Experience
- Proven experience in a senior or supervisory technical support role within a live environment (e.g. education, events, or production)
- Experience supporting live events, performances, or productions from a technical standpoint
- Ability to lead, mentor, and develop junior technicians or student teams
- Confidence in troubleshooting complex technical issues under pressure
- Familiarity with health & safety regulations, including risk assessments and safe working practices
- Experience managing equipment inventories, maintenance schedules, and procurement processes
- Knowledge of industry-standard software (e.g. DAWs, lighting desks, AV control systems)
- Strong organisational skills with the ability to prioritise workloads effectively
- Experience liaising with external contractors, suppliers, and internal stakeholders
- Understanding of networked AV systems, studio matrix
- Flexible approach to working hours, including evenings and events
This job purpose reflects the core activities of the post. As the Department and the post-holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. ACM expects that the post-holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the job purpose become necessary, the post-holder will be consulted and the changes reflected in a revised job purpose.
ACM reserves the right to close job adverts earlier than the advertised end date where required based on volume of applications.
Pay: £30,000.00-£32,000.00 per year
Work Location: In person
