Field coordinator Work, Jobs in Mitcham, Gtl (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
7d
Specialty Coffee Roastery - Technical Customer Service Coordinator
Volcano Coffee Works & Assembly Coffee —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Salesforce
- English
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Aftercare Co-Ordinator
Imperium Building Systems Limited —Carshalton
- £27,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
8d
Care Coordinator- Quality and Compliance- Home Care
Right at Home Reigate and Crawley —Redhill
- From £30,000 a year
- Full-time
- Microsoft Office
- Driving
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d
Development Coordinator
Superdrug —Croydon
- Full-time
- Travel
- Store discount
- Employee discount
1d
BMS Service & Maintenance Administrator
Imperium Building Systems Limited —Carshalton
- £27,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Property Manager - Major Works Co-Ordinator
Languard Property —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Driving
Quick apply
6d
Service Delivery Coordinator
THE WIGGETT GROUP —Brentwood
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Translational Study Coordinator
ICR —London
- £31,445 - £33,100 a year
- Organisational skills
1d
Parks Engagement Coordinator
idverde —Bromley
- £35,000 - £370,000 a year
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
- Employee discount
2d
London Office Coordinator (m/f/d)
ECFR —London
- £38,000 - £44,000 a year
- Hybrid work
- CRM software
- English
- Microsoft Office
Quick apply
12d
Fleet Operations Coordinator
Wayve —London
8d
Operations Support Assistant
Portland Brown —London
- Up to £30,000 a year
- Administrative experience
Communications & Engagement Coordinator
International Rescue Committee —London
- £46,988 - £54,820 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Technical Coordinator
Hill Group UK —London
- Communication skills
- Time management
- Employee discount
Service Coordinator
Johnson Controls —Sunbury
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Criminal Justice Recovery Coordinator
Change Grow Live —Newham
- £27,861.26 - £32,002.35 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
7d
Onboarding Class Coordinator
The Education Equality Institute —London
- Remote
- Project management
- Human resources
- Organisational skills
Quick apply
Service Coordinator
Mitie —Chessington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
7 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

field coordinator jobs in mitcham, gtl

Freshdesk coordinator

Specialty Coffee Roastery - Technical Customer Service Coordinator

Aftercare Co-Ordinator

Training Coordinator

Care Coordinator- Quality and Compliance- Home Care

Development Coordinator

BMS Service & Maintenance Administrator

Property Manager - Major Works Co-Ordinator

Service Delivery Coordinator

Translational Study Coordinator

Parks Engagement Coordinator

London Office Coordinator (m/f/d)

Fleet Operations Coordinator

Operations Support Assistant

Communications & Engagement Coordinator

Assistant Technical Coordinator

Service Coordinator

Criminal Justice Recovery Coordinator

Onboarding Class Coordinator

Service Coordinator

I want to receive the latest job alerts for field coordinator in mitcham, gtl

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