- Are you a relationship-builder who thrives on driving growth and delivering strategic impact?
- Do you combine commercial insight with operational excellence to create long-term value for clients and the business?
- Are you looking for a role where you can shape partnerships, influence performance, and play a key part in sustainable expansion?
- Would you like to join a company with 50 years of heritage, dedicated to helping hundreds of thousands of children strengthen their literacy and numeracy skills and unlock brighter futures?
- If you’re motivated by meaningful relationships, measurable growth, and making a lasting difference, we’d love to hear from you.
About Us
Founded in 1976 in Australia, Kip McGrath has been supporting primary and secondary school students around the world to improve and extend their learning for nearly five decades. With over 560 centres globally, we combine a proven methodology with deep operational expertise, giving our franchise partners the confidence of a model that works as a global recognised leader in supplementary education.
We are proud of our heritage, passionate about educational outcomes, and committed to continually strengthening the quality, consistency, and performance of our network.
Our UK Support Office, partners with a thriving network of franchise centres, empowering them to deliver outstanding educational services within their local communities. Through strategic guidance, operational support, and performance-focused collaboration, we help our centres build strong, sustainable businesses, all united by a shared commitment to helping students grow in confidence and achieve academic success.
The Role
We are now seeking an ambitious, motivated, and relationship-driven Franchise Services & Growth Manager to join our successful Franchise Services team. Ideal for someone who combines commercial acumen with a passion for education, this role offers the chance to influence business success across a growing network whilst driving sustainable growth and delivering measurable performance improvements.
As a key member of our Franchise Service team, you will work closely with franchisees across a region to provide service support, drive performance and growth, ensure compliance, and champion best practice. Acting as a trusted business partner, you will provide strategic guidance, operational support, and motivational leadership to help our centres optimise performance and deliver consistent operational excellence.
Key Responsibilities
- Partner with franchisees to monitor service delivery, ensuring compliance with brand standards and legislative requirements
- Provide first-line support across business operations, education delivery, marketing initiatives, and internal systems
- Coach and develop new and existing franchisees to promote continuous improvement and commercial success
- Drive centre performance through KPI management and structured business reviews
- Deliver engaging training sessions at annual conferences, regional meetings, centre visits, and development workshops
- Provide marketing and business growth support to maximise centre performance
- Facilitate centre resales within the franchise network
- Maintain strong cross-functional relationships and report insights and emerging trends to senior leadership
- Report directly to the Franchise Services & Growth Manager
What We’re Looking For
We are looking for a proactive service provider, a confident communicator who is adaptable, organised, and capable of managing multiple projects in a fast-paced environment. You will be professional, emotionally intelligent, and comfortable working both independently and collaboratively.
Essential Requirements:
- Proven ability to build and sustain strong, commercially productive and supportive relationships
- Excellent organisational and time-management abilities
- Excellent written and verbal communication skills
- Strong working knowledge of Microsoft Office, with the ability to produce clear reports, analyse data, and deliver professional presentations.
- Bachelor’s degree in either a teaching or business background
- Disclosure and Barring Service (DBS) clearance (working with children)
- Full UK driving licence – travel will be required
Desirable Experience:
- Business, corporate, marketing, or educational background
- Two years of tutoring or classroom teaching experience
- Marketing and social media experience
- Experience within a franchising environment (advantageous but not essential)
Job Types: Full-time, Permanent
Pay: £34,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Referral programme
- Work from home
Application question(s):
- Do you hold a full UK driving licence?
Education:
Licence/Certification:
- Proof to Right to Work in the UK (required)
Work Location: Hybrid remote in Gloucester GL1
