Head of customer experience Work, Jobs in Mole Valley, Sry (with Salaries)

Head of Customer Success - Intuitive
Banyan Software —Croydon
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
11d
Head of Business Delivery
Civil Aviation Authority —Gatwick Airport
- Up to £90,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a year
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
13d
Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
13d
Head of Streaming & Live Commerce Manager (TikTok)
Lunar Collectibles Ltd —Twickenham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Organisational skills
- In-person
- Sick pay
Quick apply
13d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
13d
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
9d
Head of Delivery
Zaizi —Hammersmith
- £85,000 - £115,000 a year
- Hybrid work
- Military
- AWS
- Annual leave
- Work from home
Quick apply
Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Customer Account Operations Manager
Civil Aviation Authority —Gatwick Airport
- Up to £60,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Gym membership
Head of Data Engagement and Delivery
Allianz —Guildford
- Full-time
- Hybrid work
- Product management
- Agile
- Financial services
- Employee discount
9d
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
5d
CRM and Email Marketing Executive
The French Bedroom Company —Haywards Heath
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
3d
General Manager - Live In
Crown, Chertsey —Chertsey
- Up to £60,000 a year
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
3d
Customer Relations Executive
London Square —Kingston upon Thames
- Full-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
Senior CRM and Engagement Manager
Golfbreaks —Windsor
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Forest Row
- £26,440 - £50,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
9d
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Assistant General Manager (GM in Training)
Ship —London
- £36,000 - £40,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
Mobile Business Development Manager
Global 4 Communications Limited —Horsham
- £50,000 - £60,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Referral programme
Quick apply
5d

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head of customer experience jobs near mole valley, sry

Head of Customer Success - Intuitive

Banyan Software -
Croydon

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Job details

11 days ago

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Flexible schedule
Referral programme

Full job description

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

About intuitive

intuitive is an innovative, dynamic, travel software company based in Croydon, South London. Through inspiring use of new technology and vast industry experience intuitive have redefined how technology can support and drive forward the business of the key sectors in the travel industry; tour operators, OTAs and accommodation wholesalers. intuitive offers its customers a powerful end-to-end reservation platform (through its main product iVector) that delivers key benefits to its target customers enabling them to focus on what they do best. Be it tools to enable tour operators to maximise revenue from its directly contracted product or best in class supplier integrations that enable OTAs and bed banks to sell more products to more people or fast, highly-relevant search results to maximise conversion and simplify booking processes iVector delivers.

Role Overview

We're looking for a Head of Customer Success to own customer delivery outcomes end-to-end, across new customer implementations, ongoing change requests, incidents, and the cross-functional work that holds it all together. This is a senior leadership role and a newly created role. You'll inherit a footprint and the freedom - and responsibility - to design how it should work. You'll join the leadership team, report to the CEO.

We're at a tipping point on customer experience. Customers tell us we're skilled and committed, but the experience is inconsistent, slow, and can require too much chasing. Our NPS measurement makes that explicit, especially at executive level in our largest customer base.

You won't have hierarchical authority over Dev, Product, Operations, Engineering or Support. You'll form part of the leadership team, secure commitments from each function, and have the licence to escalate when those commitments slip.. Where the operating model is missing or weak, you'll design it and put it into operation. Account Management owns the relationship and the commercials with our customers; you own delivery and outcome stability.

This role suits someone who has built a customer delivery function before, who's comfortable driving outcomes through commitments and process design rather than org-chart power, who can be honest with the business when it's prioritising internal convenience over customer outcome, and who wants real ownership in a growing software business.

Key Responsibilities

Customer Delivery Outcomes

Own end-to-end customer delivery outcomes for iVector across new and existing customers
Set and hold standards on key measures - on-time/on-scope delivery, escalation reduction, NPS uplift, and post-project CSAT
Hold the business to account on delivery commitments

New Customer Implementations

Lead new customer implementations from kick-off through go-live - scope, plan, milestones, steering and external communications
Define and run our implementation methodology
Coordinate cross-functional resource and secure delivery commitments from each function

Existing Customers & Change Requests

Own triage and routing for customer requests (excluding technical support)
Plan and oversee delivery of approved change requests, own the customer-facing communications
Create processes for customer requests that don't fit the high volume support or development tracks (e.g. training, knowledge base, project ideas, problem areas)
Increase visibility and decrease the need for for customers to chase

Cross-functional Processes

Build and run the operating engine that keeps customer delivery on track. Provide visibility, priority calls and status reporting, internally and externally
Secure commitments from Dev, Product, Ops, Engineering and Support; track and escalate variance
Where process is missing or weak, design it with the function and operationalise

Scope, Commercials & Discipline

Box scope upfront; push back on vague briefs; flag commercial risk early before it becomes a retrospective ask
Partner with Account Management on customer-facing commercial conversations
Own incident reports - produce, circulate, drive corrective action

Strategy & Leadership Team

Represent customer outcomes at the leadership team; challenge internal-convenience-first thinking
Partner with the CCO on commercial priorities and the CEO on strategic direction
Build the function - recruit or contract with PMs and CSMs to increase capacity as demand grows

Our Values

Candour
Follow through
Creative agility
Positive energy
Team player

Key Benefits of working at intuitive

25 days annual leave entitlement rising to 27 after two years, plus bank holidays
Free access to gym and gym classes on-site
Private medical insurance, incl Virtual GP, mental health support, Working Body physio and more
Company pension scheme
Access to Perkbox - discounts on days out, gyms, restaurants, retail, plus Employee Assistance Programme and freebies
Flexible working hours
Hybrid office/remote working environment - dependent on business requirements - currently 2 days in the office expected
Cafe on-site
Selection of fresh fruit available daily, with "beer o'clock" once a week
Access to any training resources e.g. Pluralsight, books
Season ticket loan (interest free, paid over 12 months)
Opportunity to buy or sell up to 5 days' holiday
Leave on demand days (up to 3 days a year out of holiday entitlement – must be taken in single days)
Recommend a friend (£500 per successful referral, paid after completion of probation)
Access to the Cycle to Work scheme
Regular social events

(NB. With the exception of annual leave, all benefits are non-contractual and subject to change at any time)

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Recruitment Notice

Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.

Protect yourself by following these steps:

Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
Remember, employers will never request payment or banking information during the hiring process.
If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.

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About intuitive

Role Overview

Key Responsibilities

Customer Delivery Outcomes

New Customer Implementations

Existing Customers & Change Requests

Cross-functional Processes

Scope, Commercials & Discipline

Strategy & Leadership Team

Our Values

Key Benefits of working at intuitive

25 days annual leave entitlement rising to 27 after two years, plus bank holidays

Free access to gym and gym classes on-site

Private medical insurance, incl Virtual GP, mental health support, Working Body physio and more

Company pension scheme

Access to Perkbox - discounts on days out, gyms, restaurants, retail, plus Employee Assistance Programme and freebies

Flexible working hours

Hybrid office/remote working environment - dependent on business requirements - currently 2 days in the office expected

Cafe on-site

Selection of fresh fruit available daily, with "beer o'clock" once a week

Access to any training resources e.g. Pluralsight, books

Season ticket loan (interest free, paid over 12 months)

Opportunity to buy or sell up to 5 days' holiday

Leave on demand days (up to 3 days a year out of holiday entitlement – must be taken in single days)

Recommend a friend (£500 per successful referral, paid after completion of probation)

Access to the Cycle to Work scheme

Regular social events

(NB. With the exception of annual leave, all benefits are non-contractual and subject to change at any time)