Customer support & client services managers Work, Jobs in Monmouth, Mon (with Salaries)

Customer Service Manager (Maternity Cover, Fixed Term)
Hello Bio Ltd —Bristol
- £32,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Flexitime
Quick apply
6d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
11d
Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
11d
Onboarding Team Supervisor
Redkite Law —Stroud
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
Quick apply
1d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Part-time Customer Service Manager
International Workplace Group plc —Lydney
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
11d
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Onboarding Team Supervisor
Redkite Solicitors —Stroud
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
1d

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customer support & client services managers jobs near monmouth, mon

Customer Service Manager (Maternity Cover, Fixed Term)

Hello Bio Ltd
Bristol

Quick apply

Job details

Full-time | Fixed term contract
£32,000 - £37,000 a year
6 days ago

Benefits

Flexitime
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Microsoft Office
Bachelor's degree
Organisational skills
IT
Communication skills
Time management

Full job description

Overview

Join Our Team as a Customer Service Manager (Maternity Cover)!

Are you organised, detail‑focused and passionate about delivering excellent customer service? We’re looking for a proactive and capable Customer Service Manager to join our team in Avonmouth on a maternity cover basis.

Hello Bio is a fast-growing manufacturer and supplier of high quality research reagents, and biochemicals for pre-clinical life science research, to universities and pharmaceutical customers worldwide.

In this role, you will be responsible for delivering first class customer service by maintaining a busy email inbox, answering the phone, processing orders, replying to customer requests and accurately following operating procedures, guidelines and policies.

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Customer Service

Managing a busy customer service inbox, organising, processing and replying to customer requests and queries as required
Proactively resolving customer queries and complaints, liaising with other departments
Answering telephone enquiries and fielding as appropriate

Customer relations

Issuing and following up on customer quotations
Forwarding communications and coordinating responses when necessary
Communicate with customers re. overdue accounts when required

Order Processing

Accurately and efficiently entering order data into order database
Arranging, processing and shipping orders and stock shipments
Import/export compliance and liaise with customs brokers when required
Following standard operating, procedures, guidelines, GDPR and policies

Reporting

To assist with the reporting and evaluation of customer service KPIs.

Distributor relations

Liaise with Distributors
Update product directories

Tradeshow support

To organise equipment, travel, accommodation and conference exhibition space for the trade shows that Hello Bio attends. Liaising with couriers, obtaining quotes, packing materials and shipping to deadlines.

Office Administration

Maintain stationery inventories, answering door etc
General administrative tasks

Requirements

Excellent communication skills (written and verbal)
Strong organisational skills and attention to detail
Competent IT skills (Microsoft Office and databases). Training in company specific software is provided.
Excellent interpersonal, time management, organisational, decision making, problem solving, and communication skills

Education:

Bachelor’s degree or equivalent

Why Join Us:

Collaborative Environment: Join a team that values collaboration, where your contributions are recognised and appreciated.
Impactful Work: Be part of a company that values efficiency and precision, contributing to our commitment to quality and customer satisfaction.

We offer a competitive benefits package including a generous holiday allowance and company pension contributions.

Starting salary £32,000-£37,000. The role is based on site at our laboratories in Avonmouth, Bristol and is full time (37.5 hours) (Maternity Cover).

Benefits:

Company pension
Flexitime
Health & wellbeing programme

Ability to commute/relocate:

Bristol BS11 0QL: reliably commute or plan to relocate before starting work

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Application deadline: 24/06/2026

Pay: £32,000.00-£37,000.00 per year

Benefits:

Company pension

Application question(s):

Do you have experience with Microsoft office? If so, with which products and how much experience do you have?
You are required to include a cover letter stating why you think you are suited for the role. Have you done this?

Education:

Bachelor's (preferred)

Experience:

customer service: 2 years (preferred)

Quick apply

Refine Your Search

customer support & client services managers jobs in monmouth, mon

Customer Service Manager (Maternity Cover, Fixed Term)

Customer Experience Manager

Service Delivery Manager

Onboarding Team Supervisor

Client Retention Manager

Part-time Customer Service Manager

Facilities Helpdesk Manager

Onboarding Team Supervisor

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