Customer experience advisor Work, Jobs in Morley, Wyk (with Salaries)

Overnights Customer Service Advisor
HSBC Global Services Limited —Leeds
- £2,300 a week
- Weekend availability
- Hybrid work
- In-person
- Annual leave
- Work from home
1d
Premium Support Advisor
Evri —Leeds
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
Customer Service Advisor
Yorkshire Building Society —Dewsbury
- £17,151 a year
- Free parking
1d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Call Centre Advisor
BW Legal —Leeds
- £20,800 - £22,000 a year
- Overtime
- Free parking
- Annual leave
Quick apply
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
Quick apply
Metroline Customer Service Advisor (L2)
West Yorkshire Combined Authority —Leeds
- £29,764 a year
- Weekend availability
- Hybrid work
3d
Claims Customer Advisor
QBE —Leeds
- Full-time
- Remote
- Organisational skills
- Communication skills
- Time management
12d
Sales - Sales Advisor - UK
New Look —Leeds
- Part-time
- Customer service
10d
Customer Experience Advisor
Novuna —Leeds
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Customer Service Advisor
Calderdale Council —Halifax
- £25,583 - £28,142 a year
- Full-time
- Employee discount
2d
Lindt Chocolate Advisor
Lindt Careers —Leeds
- Bar
- Customer service
- Analysis skills
Seasonal Sales Advisor - Leeds
Whittard of Chelsea —Leeds
- £11.78 - £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
5d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Retail Sales Advisor
Sonic Megastore Limited —Bradford
- £28,000 - £50,000 a year
- Full-time
- Merchandising
- Basic maths
- POS
- Store discount
- Employee discount
Quick apply
Health Advisor/ Admin - Harrogate
MyHealthcare Clinic —Harrogate
- From £20,000 a year
- Overtime
- Customer service
- No experience needed
- English
- Employee discount
Quick apply
5d
Customer Sales Advisor
Pentagon HQ LTD —Leeds
- From £25,820 a year
- Full-time
- Customer service
- In-person
- Leadership
- Referral programme
Quick apply
4d
Retail Sales Advisor - 40 Hours
DFS —Birstall
- £12.71 an hour
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Care Advisor
HSL Chairs —Batley
- £25,374 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
1d

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customer experience advisor jobs near morley, wyk

Overnights Customer Service Advisor

HSBC Global Services Limited -
Leeds

Apply Now

Job details

Full-time
£2,300 a week
1 day ago

Benefits

Annual leave
Work from home

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction

Full job description

We’re looking for people with a passion to support our ambition of being the most loved bank.

Have the experience of delivering outstanding customer service? Why not join our Premier Banking Overnights Team (based in Leeds and Maxim Park as a Customer Service Advisor.) We’re a 24/7 contact centre, operating 365 days of the year.

Requirements for the role

Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
Be a problem solver with excellent attention to detail.
Be happy to support in educating our customers around HSBC products and alternative digital banking platforms

Training

Although customer service experience and crystal-clear communication is essential, you don’t need to have previous contact centre experience, as we can teach you everything you need to know via our comprehensive training programme.
Throughout training, advisors are supported in our academy with the support of a Development Officer. This is where you’ll be taking your first live customer calls.
Our training and academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office.
If you are successful in your application, the specific training you require and for what duration will be confirmed depending on your prior experience and skills.
Where possible we ask that you do not take any holidays during your training period as these will be limited during this period and can be discussed further at interview.
You must also be able to commit to the role for a minimum of 12 months.

Salary: The annual package will comprise of a competitive salary and potential step pay along with a £2300 annual overnight allowance.

Holiday: 25 days paid holiday (+ bank holidays) + 52.5 additional hours

Hours: 35 hours per week.

Shifts: Monday to Sunday, 22:00 – 08:00

Working patterns: Our Contact Centre is open 24/7, 365 days of the year. We have a variety of attractive compressed working patterns on offer.

Example: Rolling 2-week, 35 hours per week - compressed shift

Week 1: Monday: 22.30-07.30 | Tuesday: Off | Wednesday: 22:00-8:00 | Thursday: Off | Friday: Off | Saturday: 22.00-08.00 | Sunday: 22.00-08.00

Week 2: Monday: 22:30-07:30 | Tuesday: Off | Wednesday: 22.00-08.00 | Thursday: 22.00-08.00 | Friday: 22.00-08.00 | Saturday: Off | Sunday: Off

If successful in your application, you will be offered a shift pattern similar to the above, taking into consideration both yours and the business’s needs.

Hybrid working requirements

We operate a hybrid working environment, meaning colleagues are required to work in the office for 60% of their time.
Overnight colleagues will be based in one of our 24/7 offices (Leeds or Maxim Park). Following training, you will be working from home initially with the expectation to come into the office one day a month. Occasionally, we may also need additional ad hoc days in the office. When this happens, we’ll plan these in advance and provide sufficient notice.
To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

We value difference

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email - [email protected] or Telephone: +44 207 832 850

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

customer experience advisor jobs in morley, wyk

Overnights Customer Service Advisor

Premium Support Advisor

Customer Service Advisor

Multichannel Cx Agent

Call Centre Advisor

Customer Support Advisor

Metroline Customer Service Advisor (L2)

Claims Customer Advisor

Sales - Sales Advisor - UK