Head of customer contact Work, Jobs in Morpeth, Nbl (with Salaries)

Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
10d
People Advisor (Part -Time)
Northern Trains —Newcastle upon Tyne
- £39,052 - £40,340 a year
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
6d
People Coordinator (Part Time - 18 hours)
Newcastle Building Society —Newcastle upon Tyne
- £26,513 - £31,757 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Annual leave
- Employee assistance programme
11d
Assistant Manager
Admiral Slots —Ashington
- £28,875 a year
- 8 hour shift
- Customer service
- Cash handling
- Annual leave
Quick apply
13d
Contracts and Commissioning Specialist
Northumberland County Council —Morpeth
- £39,862 - £44,075 a year
- Full-time
- Annual leave
Quick apply
4d
Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
People Coordinator (12 month fixed term contract)
Newcastle Building Society —Newcastle upon Tyne
- £26,513 - £31,757 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Annual leave
- Employee assistance programme
11d
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Admin Assistant
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Part-time
Head Cook
Maguires Country Parks —Morpeth
- From £15 an hour
- Full-time
- Serving
- Hospitality
- Management
- Employee discount
Quick apply
Relief Supervisor
Admiral Slots —Ashington
- £12.75 - £13.25 an hour
- Full-time
- Customer service
- Cash handling
Quick apply
13d
HR Synergy Roadmap, Planning and Change Assurance Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Presentation skills
3d
Procurement Specialist/Senior Procurement Specialist
The Newcastle upon Tyne Hospitals NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £48,117 a year
- Full-time
- Analysis skills
- Communication skills
Human Resources Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Full-time
- Team management
- Human resources
- Recruiting
Quick apply
Gym Manager
The Confidence Coach —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Store discount
- Employee discount
Quick apply
6d
Lead Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Product management
- Travel
- Work from home
10d
Strategic Prioritisation & Insight Lead
HM Revenue and Customs —Newcastle upon Tyne
- £65,869 - £72,711 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
14d
Senior Data Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Analysis skills
- Mentoring
- AI
- Employee discount
- Referral programme
Quick apply
Client Success Advisor
I T C Service Ltd —Hebburn
- From £27,500 a year
- Full-time
- CRM software
- English
- Continuous improvement
- Life insurance
Quick apply
6d

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head of customer contact jobs near morpeth, nbl

Head of Customer Contact

HomeGroup -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
£75,000 - £80,000 a year
10 days ago

Benefits

Company pension
Employee discount
Life insurance

Qualifications

CRM software
Senior management experience
Customer service
Change leadership
Leadership

Full job description

About the role

£75,000-£80,000 per annum plus car allowance of £5055 per annum and a health cash plan

Home, a place where you belong
This is an exciting opportunity to shape the future of customer contact at Home Group. You’ll lead our Customer Service Centre and transform how customers reach us about their homes, repairs and services, creating a simpler, more responsive experience with stronger ownership and resolution.

You’ll have the freedom to rethink how the service operates, make better use of our CRM, My Home Account and evolving contact technology. You’ll build a flexible, high-performing service ready for the future. Working across the organisation, your leadership will turn insight and investment into better outcomes for customers and colleagues.

What you’ll do

Lead and inspire a large, complex customer services environment and wider contact services.
Shape a future operating model that improves resolution, quality and customer satisfaction.
Develop joined-up telephone, digital, self-service and proactive contact channels.
Use workforce planning and real-time insight to match capacity and skills to demand.
Unlock the value of CRM and contact technology to simplify journeys and reduce repeat contact.
Influence and support senior leaders and improve how services work together for customers.

Why join us
This is not a traditional contact-centre management role. It’s a chance to lead significant change in one of the UK’s largest housing providers, shape future investment and build a service that is more flexible, digitally enabled and focused on getting things right first time.

You’ll join a collaborative senior team and have the backing to challenge established ways of working, develop talented colleagues and make a visible difference to customers. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

Housing leadership experience is required to be successful in this role. We may also consider exceptional applicants from other highly regulated public sector organisations who bring comparable operational scale and directly relevant housing knowledge.
Head of Service level leadership experience in a large, complex organisation, with accountability for a significant customer contact operation.
Senior leadership experience in housing (or a highly regulated public sector environment), with strong knowledge of repairs contact, customer needs and the regulated landlord environment.
A track record of reshaping customer contact services and delivering measurable improvements.
Strong experience of workforce planning, performance, CRM or contact-platform transformation.
The credibility to influence senior leaders and lead change across organisational boundaries.

Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition.

As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process.

The practical bits

You’ll work Monday to Friday, 37.5 hours per week, with flexibility built in.
You’ll spend a minimum of three days each week at our Newcastle HQ, One Strawberry Lane.
You’ll occasionally travel to other Home Group locations.
You'll get a car allowance as part of your remuneration package.

What’s in it for you?

34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
800+ discounts on shops, holidays, days out, tech and more
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.

Apply Now

Refine Your Search

head of customer contact jobs in morpeth, nbl

Head of Customer Contact

People Advisor (Part -Time)

People Coordinator (Part Time - 18 hours)

Assistant Manager

Contracts and Commissioning Specialist

Customer Success Lead

People Coordinator (12 month fixed term contract)

Head of Enterprise Performance

National Operations Manager

Admin Assistant

Head Cook

Relief Supervisor

HR Synergy Roadmap, Planning and Change Assurance Lead

Procurement Specialist/Senior Procurement Specialist

Human Resources Manager

Gym Manager

Lead Product Manager

Strategic Prioritisation & Insight Lead

Senior Data Analyst

Client Success Advisor

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